Helpdesk Analyst - ONLY Local to Maine - 1 hour radius

Top 3 Skills:

Experience with and supporting videoconferencing equipment and audiovisual equipment.

Basic working knowledge of audio equipment.

Experience diagnosing and fixing tier 1 computer issues.

Required Skills

Experience with and supporting videoconferencing equipment and audiovisual equipment.

Basic working knowledge of audio equipment.

Experience diagnosing and fixing tier 1 computer issues.

Outstanding communication and people skills.

Preferred Skills

Multi-platform support experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.).

ESSENTIAL JOB FUNCTIONS

Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of:

Desktops / Laptops of various operating systems

Printers and Scanners

Audio / Video equipment use and setup

User VOIP desk-sets

Document Camera

Audio listening equipment

General presentation software

May be asked to host remote video proceedings in special circumstances

Must be able to diagnose and fix tier 1 computer issues.

Assists with help desk tier 1 trouble tickets.

Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.

Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.

Supports hardware (e.g. Mixer) and software used to take an electronic record.

Helps ensure that all information systems operate in a secure, reliable manner.

Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.

Assists in drafting and documenting department and operational procedures.

Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.

Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch.

Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.

Other Duties and Responsibilities

Performs other duties as required.

Significant amount of reimbursed in-state travel required.

The above list is intended to describe the general nature and level of work being performed by employees in this classification. A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned.

Knowledge, Skills and Abilities

Basic working knowledge of audio equipment required.

Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.).

Ability to work in high stress environments required.

Must have and maintain a valid driver s license.

Ability to communicate in layman terms to users

Ability to learn and retain technical training.

Ability to plan, prioritize, and complete varied and competing work assignments.

Ability to work with modern audio/video/computer equipment and technologies.

Outstanding communication and people skills.

Excellent time management skills.

Excellent customer service skills.

Ability to see a project through completion.

Excellent problem-solving abilities and creative thinking abilities.

Knowledge of outdated, current, and upcoming technology equipment and software.