Service Desk TechnicianOn-Site | First ShiftPosition OverviewA Service Desk Technician is needed to provide first-level support for end-user technical issues in a large enterprise environment. This role handles phone, email, and chat inquiries, focusing on account support, troubleshooting common user issues, and following established procedures to ensure consistent, high-quality service. The position offers strong long-term potential, including opportunities for extension, conversion, and advancement into other IT roles.
This is an excellent opportunity for an entry-level candidate looking to gain hands-on experience in a global organization, or for someone with prior service desk experience seeking a stable, growth-oriented environment.
Shift & Work Environment- Monday-Friday, first shift (7 AM-4 PM or 8 AM-5 PM)
- On-site, five days per week
- Collaborative team environment with strong coaching and mentorship
Key Responsibilities- Provide frontline support for end-user issues via phone, email, and chat.
- Create, monitor, and update tickets within an IT service management platform.
- Troubleshoot common issues such as account lockouts and application access problems.
- Support ongoing directory and email migration activities, which may increase ticket volume.
- Follow established corporate policies, procedures, and escalation paths.
- Research and test solutions to technical issues as part of first-call resolution efforts.
- Escalate tickets to appropriate support groups when necessary.
- Provide follow-up to ensure issues are fully resolved.
- Maintain a professional, patient, and customer-focused demeanor at all times.
Required Qualifications- Entry-level IT experience or prior service desk/help desk experience.
- Strong customer service and communication skills.
- Ability to follow structured procedures and guidelines.
- Familiarity with Windows-based environments and common productivity tools.
- Ability to work on-site Monday through Friday.
Preferred Qualifications- Experience with account administration or directory services.
- Familiarity with enterprise ticketing systems.
- Experience supporting productivity suites.
- ITIL knowledge or certification.
Core Competencies- Strong troubleshooting and analytical skills
- Clear, professional communication
- Ability to prioritize multiple requests
- Customer-focused mindset
- Attention to detail and accuracy
Employee Value PropositionThis role offers:
- Access to training, mentorship, and development programs
- Exposure to enterprise-level systems and global IT operations
- Potential advancement into areas such as systems administration, deployments, site support, or security
Job Type & LocationThis is a Contract position based out of Evansville, IN.
Pay and BenefitsThe pay range for this position is $16.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Evansville,IN.
Application DeadlineThis position is anticipated to close on Feb 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Never miss an opportunity! Create an alert based on the job you applied for.