Sr. IT Support Specialist

Description

We're looking for an experienced IT professional to join our team as a Senior IT Support Specialist. This role is ideal for someone who enjoys solving complex technical problems, improving IT processes, and serving as a technical mentor to others. You'll handle advanced support issues, lead small technology initiatives, and help shape decisions around tools, systems, and best practices.

What you'll do

Serve as the primary escalation point for challenging technical issues and perform deep-dive troubleshooting across hardware, software, networks, and cloud services

Lead or support technology projects such as device rollouts, system upgrades, network improvements, or new tool implementations

Provide technical guidance and coaching to junior and mid-level team members, helping strengthen documentation, workflows, and troubleshooting standards

Monitor and optimize IT systems, including endpoints, network equipment, productivity tools, and device management platforms

Work with outside vendors to resolve complex issues, coordinate repair or replacement needs, and evaluate potential new solutions

Identify recurring technical problems and recommend improvements to reduce future incidents

Support security practices by ensuring devices, users, and systems stay compliant with organizational standards

Requirements

5 or more years of progressive hands-on experience in IT support or system administration

Strong knowledge of Windows environments, Office 365, endpoint security tools, and device management platforms

Solid understanding of networking concepts including switches, firewalls, wireless access points, VLANs, and VPNs

Experience diagnosing and resolving hardware issues across laptops, desktops, and networking equipment

Familiarity with VoIP systems, printing environments, and security technologies such as surveillance or access control is a plus

Ability to manage small projects, communicate clearly with technical and non-technical stakeholders, and work independently with minimal oversight

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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