Job Description ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!
DESCRIPTION The Provisioning Specialist III will focus on working cases inside of an internal messaging provisioning queue, Number Pooling and Toll-Free Verification requests, vendor and internal order troubleshooting, and messaging port outs. This role involves comprehensive messaging provisioning task cross-training, incorporating each element of the lifecycle of messaging provisioning within our internal systems, as well as a willingness to gain deep process knowledge, suggest process improvements and automation opportunities, and assist in inventory audits.
Your Impact & Responsibilities - Ensure that the internal messaging provisioning queue and related messaging provisioning tasks are consistently and expeditiously updated and resolved.
- Support team members in the implementation of messaging provisioning inventory cleanups.
- Engage in close collaboration with team members, leadership, and subject matter experts to implement process improvements.
- Provide customer facing support related to messaging provisioning.
- Maintain up-to-date familiarity with messaging related regulatory compliance needs.
REQUIREMENTS - 3+ years of experience working in the telecommunications industry
- Highly proficient in Microsoft software applications (Excel, PowerPoint, Word)
- Must be a team player striving to meet organizational and company goals
- Strong organizational skills with the ability to work well in highly pressured situations.
- Strong troubleshooting and problem-solving aptitude
- Ability to prioritize and balance multiple projects with strong follow-up skills to deliver on established timelines.
This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: No matter who you are, we hope you find an exciting path forward - hopefully with us!
Benefits - STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $48,000 - $72,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until May 26, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
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