Title: Systems Administrator
Employee Classification: Systems Administrator
Campus: University of North Texas - Dallas
Division: DAL-Operations
SubDivision-Department: DAL-Chief Operating Officer
Department: DAL-Office of Information Tech-530003
Job Location: Dallas
Salary: Commensurate with experience.
FTE: 1.000000
Retirement Eligibility: TRS Eligible
About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at .
Department Summary The Department of STEM and Pre-Health Studies serves approximately 275 students and offers undergraduate and/or graduate programs in Biology, Chemistry, Mathematics, and Pre-Nursing. The department consists of 15 full-time faculty, and is committed to excellence in teaching, student success, and community engagement.
Position Overview Under general supervision, functions as a system administrator engaged in supporting hardware and operating system software and operating complex systems or subsystems. Provides administration and operational support for enterprise IT infrastructure, including Active Directory, Microsoft 365, Azure, Windows servers, storage systems, virtualization platforms, patch management, backup and recovery, endpoint management, operating system deployment, software packaging, device compliance, and endpoint security. Monitors system health, performs maintenance and upgrades, supports disaster recovery initiatives, and helps ensure the high availability, performance, security, and compliance of business-critical systems and managed devices.
Minimum Qualifications Bachelor's degree with coursework in computing or information systems and one year of related computer programming experience; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities - Solid analytical and problem-solving skills.
- Excellent verbal communication, interpersonal, and customer service skills.
- Experience prioritizing various technical needs and managing multiple tasks simultaneously.
- Knowledge of enterprise endpoint-management concepts, including device enrollment, configuration management, co-management, operating system deployment, application packaging, patching, compliance policies, and endpoint security.
- Ability to evaluate hardware and software solutions, coordinate with vendors, and support technology procurement, licensing, renewals, and lifecycle planning.
- Ability to collaborate with UNT System and UNT Dallas students, faculty, and staff to gather requirements, support technology solutions, and complete project tasks on deadline.
- Ability to independently manage and resolve incidents and service requests assigned to the team in ServiceNow.
- Ability to serve as an escalation resource for complex technical issues by resolving advanced support requests and coordinating with other IT teams when necessary.
- Ability to contribute to technical documentation, including system configurations, deployment procedures, installation guides, and operational processes.
- Ability to work independently while managing priorities, delivering results with minimal supervision, and collaborating effectively with the team.
- Ability to adhere to UNT Dallas and UNT System processes for IT Service Management, including Incident, Request, Problem, and Change Management.
- Ability to participate in after-hours maintenance activities, infrastructure projects, system upgrades, and on-call support rotations as required.
- Willingness to continuously learn and adapt to new technologies and tools.
- Employees in this job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure, and they must be able to maintain the security and integrity of the infrastructure related to this role.
Preferred Qualifications - Bachelor's degree in Computer Science, Information Technology, Computer Applications, Engineering, or a closely related field, and five (5) years of experience as a System Administrator; or any equivalent combination of education, training, and experience.
- Relevant systems certifications, such as Microsoft Azure, Intune, Identity, VMware, Jamf, PowerShell, Python, security certifications, and ITIL.
- Willingness to obtain additional certifications and training as required by the organization.
Job Duties - Administer and support Microsoft 365, Azure, and Active Directory environments, including user and group management, Exchange, security policies, multifactor authentication (MFA), Group Policy, OneDrive, Intune, Autopilot, and related identity and collaboration services.
- Administer Windows server environments, including physical, virtual (VMware), and cloud-hosted infrastructure across hybrid on-premises and cloud platforms.
- Install, configure, maintain, upgrade, and decommission third-party server applications, infrastructure platforms, and management tools.
- Execute and maintain patch management processes for servers, appliances, and endpoint devices, including testing, deployment, validation, and compliance reporting in alignment with cybersecurity compliance standards and organizational requirements.
- Support backup, recovery, and disaster recovery solutions, including recovery testing, documentation, and automation efforts to ensure business continuity.
- Administer enterprise endpoint management platforms, including Microsoft Configuration Manager, Microsoft Intune, Windows Autopilot, and Jamf, to support Windows, macOS, and mobile devices.
- Develop, maintain, test, and troubleshoot operating system deployment processes, including imaging task sequences, driver and BIOS management, device enrollment, BitLocker configuration, application installation, and post-deployment validation.
- Support hybrid and co-managed endpoint environments by maintaining device collections, organizational-unit-based targeting, configuration profiles, compliance policies, update rings, application assignments, and security baselines.
- Develop and maintain scripts, reports, and workflow automations using tools such as PowerShell, Python, and Power Automate to improve system administration, deployment, reporting, and operational processes.
- Perform other duties and responsibilities as assigned.
Physical Requirements - Communicating with others to exchange information.
- Repeating motions that may include the wrists, hands and/or fingers.
- Sedentary work that primarily involves sitting/standing.
Environmental Hazards - No adverse environmental conditions expected.
Work Schedule Monday-Friday, 8:00am to 5:00pm
Driving University Vehicle No
Security Sensitive This is a Security Sensitive Position.
Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits For information regarding our Benefits, click here .
EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
