IT Operations Manager – Infrastructure
K-Tek Resourcing LLC
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Job Details
Skills
- Network
- Service Desk
- SCCM
- Application Packaging
- Articulate
- Communication
- Continuous Improvement
- Customer Engagement
- Decision-making
- End-user Computing
- Escalation Management
- IT Infrastructure
- IT Operations
- IT Service Management
- ITIL
- KPI
- Leadership
- Manufacturing
- Microsoft SCCM
- Offshoring
- Operational Excellence
- SDM
- SLA
- Service Delivery
- Software Packaging
- Stakeholder Management
- TEM
- Telecommunications Expense Management
- Tivoli Endpoint Manager
- adherence
- stakeholder
- infrastructure
Summary
Role: IT Operations Manager – Infrastructure
Location: - Plant 20, 500 Jamison Rd, East Aurora, NY (5 days on-site)
Primary Skill - Program Manager with heavy infrastructure experience
Program manager with very good knowledge in the IT infrastructure domain and experience working in a data center environment
Employment Eligibility
- Experience working in manufacturing or plant‑based IT environments (preferred).
Role Summary
The Service Delivery Manager (SDM) will be responsible for end‑to‑end service delivery of IT infrastructure and end‑user computing services for a manufacturing plant environment. This role owns operational excellence, SLA adherence, stakeholder satisfaction, and continuous improvement, while also actively identifying new business opportunities within the client environment.
Key Responsibilities
Service Delivery & Operations
- Own end‑to‑end delivery of IT services including Network, Service Desk, SCCM, Application Packaging, and Telecom Expense Management (TEM).
- Ensure all services are delivered in line with agreed SLAs, KPIs, and OLAs.
- Lead daily, weekly, and monthly operational governance with on‑site and offshore teams.
- Ensure ITIL‑aligned processes are followed and continuously improved.
Skills
- Stakeholder & Client Management
- Technical Oversight (Hands‑on Leadership)
- Drive Continuous Improvement & Transformation through Automation
- Business Growth & New Opportunities: Actively identify new business opportunities within the client environment.
- People & Vendor Management
- Excellent stakeholder management and executive communication skills.
- Strong leadership, decision‑making, and escalation management abilities.
- Commercial acumen with the ability to identify and articulate business value.
- Ability to work independently in a fully on‑site role.
Experience
- 10+ years of overall IT experience.
- 5+ years in a Service Delivery Manager or similar leadership role.
- Experience working with US‑based clients in an on‑site capacity.
- Demonstrated success in client engagement, service stabilization, and growth initiatives.
- Dice Id: 10411276
- Position Id: 9045273
- Posted 10 hours ago
Company Info
Vision
To be a trusted partner and advisor to our customers
Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
Who We Are & What We Do
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".
Values
-Commitment to our customers success through Integrity
-Excellence through Quality
-Growth through customer value creation
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