Object Technology Solutions, Inc (OTSI) has an immediate opening for Workstation Support Technician
Location: Topeka, KS
· High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
· Proven experience (2 years) as a workstation support technician or in a similar technical support role.
· Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
· Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
· Strong knowledge of operating systems, productivity software, and office applications.
· Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
· Excellent communication skills, both verbal and written, with a customer-oriented approach.
· Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
· Strong problem-solving skills and the ability to think critically under pressure.
· Adept at working independently as well as collaboratively within a team.
· Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
· Prior customer service experience including face to face and via phone.
About us
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a Follow-the-Sun model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.
Our Center of Excellence:
- Data & Analytics
- Digital Transformation
- QA & Automation
- Enterprise Applications
- Disruptive Technologies
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