• 12+ years of SAP IS-U FICA experience with deep specialization in with deep expertise in financial contract accounting, billing integration, and customer financial processes.
• Experience in at least 2 end-to-end implementations and AMS support engagements. • Functional & Technical Expertise • Strong experience in FICA Configuration & Design. • Main/Sub Transactions, Payment Hierarchy, Clearing Rules • Dunning, Security Deposits, Installment Plans, Tax Setup • Returns, Refunds, Write-offs, Open Item Management, Cash Desk • BRF+ Hands on experience. • Batch Job Scheduling, EMMA Monitoring & Clarification Cases • Integration with SAP CRM, FI, Device Management, SD Billing, Print Workbench • Payment Plans (Budget Billing, AMB), Reconciliation Key Transfer, Direct Debit Setup • ABAP debugging experience preferred. • Incident analysis and resolution across billing and FICA modules. • Root cause identification and permanent fix deployment for recurring issues • Monitoring and optimization of background jobs and interface queues • Handling of service requests, change tickets, and enhancement deployments. • Skilled in preparing Functional Specs & Business Design Documents • Proven experience in offshore–onsite delivery models and shift-based AMS support. • Strong communication and customer-facing skills.
