IT Systems Specialist

Job Description

Serve as a wage employee in the End User Support area of Business and Management Systems (BAMS). This position supports the daily technology needs of the Office of the President, Executive Vice President and Chief Operating Officer, Executive Vice President and Provost senior management areas.

The successful applicant will have the following duties and responsibilities:
Answer phones, triage requests, create tickets and/or update tickets with new information.
Process computer hardware and peripherals for deployments and disposals.
Assist customers with the configuration and use of iPads and other devices such as desktop, laptops, and phones.
Assist with maintaining the accuracy and integrity of data within our asset tracking and ticketing systems.
Provide support to customers and work with technicians on support requests.

Required Qualifications
Experience working in an IT support or help desk environment
Experience with ticketing systems such as ServiceNow
Experience with Windows and Mac operating systems
Experience with mobile operating systems
Experience interfacing with end users over the telephone, via email or in person to effectively communicate problem status and resolutions
Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience
Must have valid driver's license

Preferred Qualifications
Experience working in Virginia Tech environment
Experience working in a Windows Active Directory environment

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$18 - $20/hr

Hours per week

15-25

Review Date

2/9/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Zach LaCroix at during regular business hours at least 10 business days prior to the event.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer