IT Support Technician (Tier 1/Tier 2)-Ticketing tools & Hardware repair || Midtown, NY(onsite)

IT Support Technician (Tier 1/Tier 2)-Ticketing tools (ServiceNow, Jira) & Hardware repair

Midtown, New York(onsite)

Long Term Contract

They want someone with no more than 4 years of experience.

must have

• Desktop/Help Desk support (Tier 1 & Tier 2)
• Windows 10/11 troubleshooting and PC deployment
• Hardware repair (RAM, SSD, laptops/desktops, peripherals)
• Microsoft 365 and application support
• Active Directory user/account management
• Basic networking (TCP/IP, DNS, DHCP, VPN)
• Remote support (RDP, Windows/Mac)
• Ticketing tools (ServiceNow, Jira, etc.)

• Printer, mobile device, and A/V support

Overview

We're looking for an IT Support Technician to handle front-line troubleshooting, desktop support, and hardware repair across our on-site and remote teams. Tier 1 covers everyday issues via ticketing and standard playbooks; Tier 2 covers deeper hardware diagnostics and repair.

What You'll Do

• Hardware & onsite support: Image/deploy new PCs, handle desk moves and setups, repair hardware (RAM/SSD/component swaps), fix printers/scanners, support mobile devices and conference room A/V, manage phones, and keep inventory current.
• Application support: Troubleshoot Microsoft 365, Adobe Acrobat, and web browsers; review Event Viewer logs for crashes and BSODs.
• Remote support: Resolve VPN, RDP, and remote access issues on Windows and Mac.
• Tickets & docs: Own tickets end-to-end in ServiceNow (or similar), communicate updates via Teams, and keep documentation current.
• User accounts: Handle basic Active Directory tasks (create/update users, manage groups and distribution lists).
• Projects: Support initiatives like Windows 11 rollout, office moves, and PC refresh cycles.

What You'll Need

• Solid troubleshooting skills across desktops, laptops, mobile devices, and printers
• Working knowledge of Microsoft Office, Windows, and basic iOS
• Comfort with networking basics (IP, DNS, DHCP) and remote access tools
• Experience with a ticketing system (ServiceNow, Jira, etc.)
• Strong communication skills