Data Migration Field Support Technician

The Data Migration Field Support Technician performs a variety of duties, including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.

General Position Summary:

• The Data Migration Field Support Technician supports data migration efforts for the Supreme Court in the trial courts. 

Major Duties and Responsibilities: 

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support. 
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
• Installs, configures, and maintains software on mobile devices.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Works closely with court staff and local administration with office moves, adds, and changes as required.
• Corresponds with users and staff concerning issue status, resolution, and task completion.  
• Escalates issues are to other members of the technical services team as appropriate. 
• Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
• Attends meetings as required.

Minimum Qualifications:

• The Client reserves the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.

Education and Experience:

• Three years of IT support experience.
• Bachelor’s Degree preferred.

Knowledge, Skills, and Abilities:

• Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
• Experience migrating end user emails and documents to Outlook and OneDrive;
• Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
• Knowledge of court processes and court information systems preferred;
• Skill in providing excellent customer service;
• Ability to travel throughout the state as needed;
• Ability to communicate effectively verbally and in writing;
• Ability to understand impacts of software, system, or application changes on customers;
• Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. Required 3 Years
• Troubleshooting and maintaining Active Directory users, computers, groups and policies. Nice to have 2 Years
• Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions Required 2 Years
• Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace. Required 2 Years
• Troubleshooting Microsoft Windows 10 and 11. Highly desired 2 Years
• Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts Highly desired 2 Years
• Basic network (wired and wireless) configuration and troubleshooting including ping and trace route Nice to have 1 Years
• Excellent communication and interpersonal skills are critical in this role. Required
• Ability to work independently.