Senior Program Manager

Position Title: Program Manager Delivery (Transaction Banking and Digital Channel)

Location: Toronto, Ontario, Canada

Duration: Fulltime

About Us:

Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, delivering composable and intelligent solutions to forward-looking financial institutions across 61 countries. With three decades of domain expertise, our product suite spans Wholesale Banking, Consumer Banking, Central Banking, Wealth, Capital Markets, Treasury, Insurance and Digital Technology for Commerce. Applying First Principles Thinking and Design Thinking, we have elementaries the financial services landscape into a finite set of Events, Microservices, and APIs, enabling faster, modular transformation with measurable outcomes.

Role Overview:

You will lead the end-to-end delivery scope and timelines discussions with the customer, for a large-scale, multi-stream banking transformation programs, with a focus on Transaction Banking, Core Banking, Payments, Liquidity. You will be responsible for stabilising customer relationship, asserting boundaries between contractual commitments and evolving customer requirements, provide delivery oversight, ensure robust governance with the customer. You will own the "Single Source of Truth" for program status, ensuring that commercial, scope, and timeline reporting are transparent, synchronized.

Key Responsibilities

Program Leadership:

• Oversight the delivery of complex, multi-entity Core/Transaction Banking transformation program, ensuring alignment with strategic objectives.
• Drive program governance, milestone tracking, risk management, and stakeholder engagement at all levels.

Customer Management:

• Negotiate and finalize Statements of Work (SOWs) and ensure that technical enhancements are commercially tracked and approved.
• Manage the rigorous definition and enforcement of scope boundaries.
• Lead the identification and formalization of "Change Requests" (CRs) vs. "Standard Implementation."
• Act as the primary escalation point for program delivery issues and risk mitigation.

Team Management:

• Manage and mentor cross-functional teams spanning business analysis, technology, QA, infrastructure, and DevOps.
• Foster a high-performance culture and ensure effective resource allocation across streams.

Delivery Excellence:

• Ensure adherence to contractual commitments, budgets, timelines, and compliance requirements. Proactively identifying and isolating "out-of-scope" requests.
• Drive cadence reviews, status reporting, escalation management, and change control processes.

Stakeholder Engagement:

• Build and maintain strong relationships with internal and external stakeholders, including C-level executives.

Core Areas of Expertise

• End-to-end delivery oversight with strong technical acumen
• Deep domain expertise in Transaction Banking
• Risk, compliance, and regulatory management
• Stakeholder management up to CTO/CXO level

Key Requirements:

• 17+ years of experience in Tier 1 IT Services, FinTech, or Product organizations
• 15+ years of progressive experience in IT product or banking technology delivery
• Proven track record in managing large-scale, multi-country program in the Banking domain
• Strong knowledge of modern banking platforms and technologies (Java, Spring, Spring Boot, Microservices, Cloud, APIs, Gen AI)
• Familiarity with Agile, SAFe, and DevOps methodologies
• PMP/Prince2 certification preferred
• Demonstrated success in leading high-performing, multi-disciplinary global teams

Personal Attributes:

• Strategic thinker with strong leadership and influencing skills
• Exceptional stakeholder management, interpersonal abilities and strong analytical abilities
• Results-oriented, proactive, and adaptable to dynamic environment
• Excellent written, verbal, and public speaking skills
• Experience working in deadline-driven, high-pressure environments
• Willingness to travel globally as required