THE ORGANIZATION:
Accion Opportunity Fund is an unparalleled financial support system that provides small business owners with access to capital, networks, and coaching. We work to build inclusive and accessible options for these determined business owners. For over 30 years we have deployed over $1 billion in over 35,000 loans and served 4 million business owners with educational resources. Our client base is nearly 90% from underserved communities.
In addition to providing resources and loans to small businesses, we also conduct original research, advocate for policy changes, and finance community construction projects in low-income neighborhoods through our New Markets Tax Credit program.
AOF is on a journey to both scale our impact and become financially sustainable. We’re building a better system for underserved small businesses and a workplace where passionate problem-solvers, data-driven thinkers, and small business champions thrive.
For more information about us, visit
ROLE SUMMARY:
Reporting to the Senior Director, Information Technology, the IT Systems Administrator plays a critical role in strengthening daily IT operations and supporting AOF’s SaaS-first technology environment by ensuring the stability, security, and effective operation of core technology systems. This role includes administration of Microsoft 365, identity and access management through Okta, operational support of the organization’s Google Cloud Platform (Google Cloud Platform) environment, endpoint management via Intune and MaaS360, Tier 3 support for escalated issues, and ownership of DNS, domain renewals, and SSL/TLS certificate management.
JOB DUTIES AND RESPONSIBILITIES:
- Systems Administration
- Support and maintain Windows servers and core infrastructure services.
- Perform system monitoring, review system and application logs, and verify completion of scheduled tasks.
- Manage patching across servers, devices, and critical applications.
- Microsoft 365 / SaaS Administration
- Administer Exchange Online, SharePoint, OneDrive, Teams, and related M365 services.
- Maintain user accounts, groups, permissions, and retention/security policies.
- Support data governance, M365 security configurations, and service health monitoring.
- Identity & Access Management
- Administer Okta lifecycle processes including provisioning, deprovisioning, MFA enforcement, group membership, and application assignments.
- Maintain and update SSO integrations and support periodic access and permissions reviews across core systems.
- Business Application Access Support (Salesforce Ecosystem)
- Manage identity lifecycle, SSO provisioning, MFA enforcement, and license assignment for Salesforce, Slack, Tableau Cloud, Marketing Cloud, Data Cloud, and related applications.
- Collaborate with platform administrators and vendors to ensure access controls align with security, compliance, and data governance requirements.
- Troubleshoot access and authentication issues, escalating platform-specific issues to Salesforce/Slack/Tableau administrators as appropriate.
- Cloud Operations
- Google Cloud Platform (Primary Responsibility)
- Administer AOF’s Google enterprise environment,
- Support provisioning and deprovisioning of Google accounts through Okta and ensure consistent identity and access management across all Google services.
- Manage Google Workspace–related services used across the organization, ensuring configurations align with AOF security, identity, and compliance standards.
- Perform monitoring, policy updates, configuration changes, and access reviews for IT-managed Google Cloud Platform resources.
- Collaborate with designated infrastructure support partners for Linux VM or application-level administration hosted within Google Cloud Platform, ensuring a clear separation of operational responsibilities.
- AWS (Operational Administration)
- Provide operational administration and oversight for AWS environments, including monitoring, tagging, access management, and cost controls.
- Perform routine AWS operational tasks such as health checks, logging review, and service monitoring.
- Support updates and basic maintenance within AWS environments in coordination with internal teams and infrastructure partners.
- Assist with evaluating and supporting EC2 virtual machine use cases as needed, while Linux VM and application hosting remain supported by designated infrastructure teams.
- Scope Clarification
- This role supports cloud environments at the enterprise and operational level.
- Linux VM administration and application hosting remain the responsibility of designated infrastructure support partners.
- Endpoint Management & Device Lifecycle
- Administer Intune/MaaS360 policies, device compliance rules, and configuration profiles.
- Support device provisioning, refresh cycles, and endpoint security posture.
- Maintain device inventory and lifecycle documentation.
- Domain, DNS, and Certificate Administration
- Manage GoDaddy domain registrations, renewals, DNS records, and domain hygiene.
- Track, procure, renew, and install SSL/TLS certificates across systems.
- Maintain certificate expiration alerts and ensure timely renewal to prevent service disruption.
- Security & Compliance
- Support system hardening, patching, logging, and endpoint protection.
- Assist with incident response, vulnerability remediation, and audit documentation.
- Ensure IT controls are followed and maintained per policy requirements.
- Tier 3 Escalations & Troubleshooting
- Serve as the Tier 3 escalation point for advanced IT issues.
- Troubleshoot complex identity, M365, cloud, networking, and endpoint problems.
- Develop and maintain SOPs, documentation, and runbooks to support operational consistency.
- Project Support
- Participate in IT projects including migrations, upgrades, and operational improvements.
- Collaborate with teams across Security, Engineering, Compliance, and business operations.
MUST HAVES:
- Minimum of 3–5 years of experience in systems or SaaS/cloud administration.
- Hands-on experience with Microsoft 365 administration.
- Experience with Google Cloud Platform (Google Cloud Platform) or similar cloud environments.
- Experience administering Okta or another identity management platform.
- Experience with Intune or MaaS360 for endpoint management.
- Strong troubleshooting skills with high attention to detail.
- Strong documentation practices and process discipline.
NICE TO HAVES:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Relevant professional certifications such as:
- Microsoft 365 Administrator
- Okta Certified Administrator
- Google Cloud Associate Engineer
- Experience in a financial services or regulated environment.
- Experience in SaaS-first IT environments.
PERKS AND BENEFITS:
Our mission is what motivates us to come to work each day. We know that happy employees are productive employees, which is why we offer a comprehensive benefits package that includes:
- Competitive salary commensurate with experience.
- An environment that values work-life balance and monthly remote work reimbursements.
- 100% company-funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection). 90% company-funded dependent coverage (Based upon your plan selection) as well as Flexible Spending Accounts.
- Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance and legal plans.
- Tax deferred & Roth 403(b) Retirement Plan with employer match.
- Unlimited vacation days, 12 paid holidays, 1 floating holiday, 10 Sick days, and paid parental leave.
We are an equal opportunity employer and committed to improving diversity, equity, and inclusion at Accion Opportunity Fund. AOF does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary Range*: $88,300 - $111,200
*Please note that the above salary range is a national range, and compensation is dependent upon the candidate's experience and skill level.
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