DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Sr. IBM i Platform & Power Systems Engineer
Location: Menasha, WI (Hybrid)
Permanent
Top 3 Qualifications:
- (4) or more years of experience in the field or in a related area.
- Proven expertise with HMC, MIMIX HA/DR, VIO server, and IBM DS storage.
- Strong understanding of ITIL processes, incident resolution, and stakeholder engagement.
Summary:
Plans, designs, implements, and supports the server systems, including IBM Power servers, IBM i OS partitions, HMC, VIO Servers, and IBM DS storage arrays. The position ensures stability of our mission-critical ERP platforms while driving innovation in observability, automation, and security.
Work Location
The preferred location for this role is at our Menasha Data Center in Menasha, WI, with relocation assistance available for candidates who are not local. This position follows Client’s hybrid work model, with three days in-office and two days remote each week.
Your impact:
- Serve as the escalation point for complex operational support, troubleshooting, security enforcement, and performance tuning across IBM Power systems and IBM i OS environments.
- Expertise in IBM Power and IBM i OS, with responsibility for end-to-end management of the ecosystem spanning hardware, virtualization, and operating system administration.
- Experience administering IBM VIOS, including configuration, maintenance, and troubleshooting.
- Drive the adoption of observability and AIOps practices to improve monitoring, reduce mean time to resolution, and proactively identify issues.
- Advance automation through Infrastructure-as-Code (Ansible, CL) to modify best practices, streamline patching/compliance, and reduce operational overhead and repetitive work
- Support the design, testing, deployment and support of HA/DR solutions (MIMIX or similar) to ensure ERP availability and business continuity.
- Provide mentoring, guidance, and strong communication to bridge technical and business stakeholders, ensuring alignment with modernization initiatives.
Minimum qualifications:
- Five (4) or more years of experience in the field or in a related area.
- Proven expertise with HMC, MIMIX HA/DR, VIO server, and IBM DS storage.
- Strong understanding of ITIL processes, incident resolution, and stakeholder engagement.
- Demonstrated skills in troubleshooting, CL scripting, and infrastructure design.
- Ability to work standard business hours, with availability for after-hours/weekend work during patching, OS upgrades, and on-call rotations.
- Strong leadership, communication, problem-solving, and collaboration skills.
Standout qualifications:
- Bachelor’s degree in information technology or a related field.
- Experience managing IBM i OS and IBM Power hardware environments.
- Experience implementing observability and AIOps initiatives to reduce noise, accelerate incident response, and drive predictive insights.
- Familiar with Fortra products (Alert, Console, Compliance Monitor, Exit Point Manager) or similar products.
- Background in driving platform security initiatives and automating compliance.
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