Monitoring and Performance Administrator, IT Infrastructure

Why Ryan?

• Flexible Work Environment
• Award-Winning Culture
• World-Class Benefits and Compensation
• Accelerated Career Path
• Community Outreach
• Mentorship Opportunities
• Wellness-Centric Benefits

At Ryan, we pride ourselves on maintaining a robust and efficient IT infrastructure that supports our dynamic business operations. We are seeking a dedicated Monitoring and Performance Administrator to join our team and ensure the optimal performance and reliability of our systems and networks. The Monitoring and Performance Administrator is responsible for overseeing the health, performance, and capacity of the company's IT systems. This role involves maintaining existing monitoring solutions, analyzing system performance data, and collaborating with various teams to enhance system efficiency and reliability. Additional responsibilities would include identifying gaps and implementing new solutions.
Duties and responsibilities:

• System Monitoring: Design, implement, and manage comprehensive monitoring solutions to ensure continuous oversight of servers, networks, and applications.
• Performance Analysis: Regularly analyze system performance metrics to identify bottlenecks, trends, and areas for improvement.
• Incident Management: Respond promptly to system alerts, troubleshoot issues, and coordinate with relevant teams to resolve problems efficiently.
• Capacity Planning: Assess current system capacities and forecast future needs to support business growth, ensuring resources are adequately allocated.
• Collaboration: Work closely with IT, development, and operations teams to communicate performance findings and recommend enhancements.
• Notification and Escalation Tool(s): Maintain the notification and escalation tool to ensure it is properly configured to reduce alert fatigue.
• Documentation: Maintain detailed records of system configurations, performance metrics, and incident resolutions to support knowledge sharing and compliance requirements.
• Continuous Improvement: Stay abreast of industry best practices and emerging technologies to propose and implement improvements to monitoring and performance strategies.

Education and Experience:

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
• 3+ years of experience in IT infrastructure management with a focus on monitoring tools such as SolarWinds, Nagios, Datadog, or other network monitoring solutions.

Required Skills:

• Strong knowledge of monitoring tools (e.g., Nagios, Zabbix, SolarWinds) and performance analysis techniques. Familiarity with scripting languages (e.g., Python, Bash) is advantageous.
• Hands-on experience with SolarWinds products (NPM, SAM, NCM, etc.).
• Experience with network protocols, including TCP/IP, DNS, SNMP, HTTP, and other industry-standard protocols.
• Prior experience in troubleshooting network and server issues, performance tuning, and log analysis.
• Ability to interpret complex data sets to identify issues and recommend actionable solutions.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Proven ability to troubleshoot complex system issues methodically and effectively.
• Demonstrated experience working collaboratively in a team-oriented environment.
• Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills to manage complex configurations and monitoring setups.

Preferred Skills:

• Experience with cloud-based infrastructure monitoring solutions (AWS, Azure) is a plus.
• Knowledge of network automation and scripting languages (Python, Ansible) is a plus.

Certificates and Licenses:

• SolarWinds training and certification is desirable. Certifications related to SolarWinds (e.g., SolarWinds Certified Professional) or networking (e.g., CCNA, CompTIA Network+) are a plus.

• Equivalent 3+ years' experience in a Systems Administrator position can substitute for SolarWinds or Microsoft training and certification.

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities.

Work Environment:

• Full-time position with occasional on-call responsibilities during emergencies.
• May require travel to secondary data centers or remote sites.
• Collaborative team environment with cross-functional interactions.

Equal Opportunity Employer: disability/veteran