Monitoring and Performance Administrator, IT Infrastructure

Hybrid • Posted 60+ days ago • Updated 7 hours ago

Full Time

Remote

tax.com

Fitment

Dice Job Match Score™

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Job Details

Skills

Community Development
Mentorship
Business Operations
System Monitoring
Servers
Incident Management
Capacity Management
Forecasting
Collaboration
Documentation
Performance Metrics
Knowledge Sharing
Regulatory Compliance
Continuous Improvement
Emerging Technologies
Computer Science
Information Technology
IT Infrastructure Management
IT Infrastructure
FOCUS
Network Monitoring
Nagios
Zabbix
Performance Analysis
Bash
Software Asset Management
Network Protocols
TCP/IP
Dragon NaturallySpeaking
DNS
SNMP
HTTP
Performance Tuning
Log Analysis
Communication
Attention To Detail
Organizational Skills
Cloud Computing
Amazon Web Services
Microsoft Azure
Network
Scripting
Python
Ansible
Computer Networking
Cisco Certifications
CompTIA
Network+
SolarWinds
Microsoft
Training
Management
Supervision
Data Centers

Summary

Why Ryan?

Flexible Work Environment
Award-Winning Culture
World-Class Benefits and Compensation
Accelerated Career Path
Community Outreach
Mentorship Opportunities
Wellness-Centric Benefits

At Ryan, we pride ourselves on maintaining a robust and efficient IT infrastructure that supports our dynamic business operations. We are seeking a dedicated Monitoring and Performance Administrator to join our team and ensure the optimal performance and reliability of our systems and networks. The Monitoring and Performance Administrator is responsible for overseeing the health, performance, and capacity of the company's IT systems. This role involves maintaining existing monitoring solutions, analyzing system performance data, and collaborating with various teams to enhance system efficiency and reliability. Additional responsibilities would include identifying gaps and implementing new solutions.
Duties and responsibilities:

System Monitoring: Design, implement, and manage comprehensive monitoring solutions to ensure continuous oversight of servers, networks, and applications.
Performance Analysis: Regularly analyze system performance metrics to identify bottlenecks, trends, and areas for improvement.
Incident Management: Respond promptly to system alerts, troubleshoot issues, and coordinate with relevant teams to resolve problems efficiently.
Capacity Planning: Assess current system capacities and forecast future needs to support business growth, ensuring resources are adequately allocated.
Collaboration: Work closely with IT, development, and operations teams to communicate performance findings and recommend enhancements.
Notification and Escalation Tool(s): Maintain the notification and escalation tool to ensure it is properly configured to reduce alert fatigue.
Documentation: Maintain detailed records of system configurations, performance metrics, and incident resolutions to support knowledge sharing and compliance requirements.
Continuous Improvement: Stay abreast of industry best practices and emerging technologies to propose and implement improvements to monitoring and performance strategies.

Education and Experience:

Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
3+ years of experience in IT infrastructure management with a focus on monitoring tools such as SolarWinds, Nagios, Datadog, or other network monitoring solutions.

Required Skills:

Strong knowledge of monitoring tools (e.g., Nagios, Zabbix, SolarWinds) and performance analysis techniques. Familiarity with scripting languages (e.g., Python, Bash) is advantageous.
Hands-on experience with SolarWinds products (NPM, SAM, NCM, etc.).
Experience with network protocols, including TCP/IP, DNS, SNMP, HTTP, and other industry-standard protocols.
Prior experience in troubleshooting network and server issues, performance tuning, and log analysis.
Ability to interpret complex data sets to identify issues and recommend actionable solutions.
Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
Proven ability to troubleshoot complex system issues methodically and effectively.
Demonstrated experience working collaboratively in a team-oriented environment.
Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
Strong attention to detail and organizational skills to manage complex configurations and monitoring setups.

Preferred Skills:

Experience with cloud-based infrastructure monitoring solutions (AWS, Azure) is a plus.
Knowledge of network automation and scripting languages (Python, Ansible) is a plus.

Certificates and Licenses:

SolarWinds training and certification is desirable. Certifications related to SolarWinds (e.g., SolarWinds Certified Professional) or networking (e.g., CCNA, CompTIA Network+) are a plus.

Equivalent 3+ years' experience in a Systems Administrator position can substitute for SolarWinds or Microsoft training and certification.

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities.

Work Environment:

Full-time position with occasional on-call responsibilities during emergencies.
May require travel to secondary data centers or remote sites.
Collaborative team environment with cross-functional interactions.

Equal Opportunity Employer: disability/veteran

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80177595
Position Id: R0017196
Posted 30+ days ago

Company Info

About tax.com

At Ryan’s tax.com™ division, we fuse industry-leading tax expertise with cutting-edge technology development expertise and service delivery excellence. With a focus on innovation and collaboration, our team specializes in the development and deployment of business software designed to streamline and optimize management, compliance and operational tasks related to property tax, unclaimed property, transfer pricing, and indirect taxes as well as grants, credits, and incentives.

Ryan’s tax.com™ division is a growing team of more than 400 dedicated members who specialize in software design, development, user experience, customer support, training, and more and work in conjunction with Ryan’s global team of more than 5,000 professionals. Your skills and expertise, coupled with Ryan’s award-winning workplace culture, will help lead us in the next era of excellence.

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