Systems Administrator Contractor
Location : Cincinnati, Ohio(Onsite)
Infra - Application Operation (AOA)/ Senior Consultant.
Experience : Above 13 years
The services You will provide the Client project team: As a Systems Administrator Contractor, you will be responsible for installing, configuring, and supporting an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitoring network to ensure network availability to all system users and performing necessary maintenance to support network availability. Monitoring and testing website performance to ensure websites operate correctly and without interruption. Assisting in network modeling, analysis, planning, and coordination between network and data communications hardware and software. Administering network security measures to protect data, software, and hardware. Providing support for existing and/or new/emerging mission requirements as specified in individual orders
Administer and operate ServiceNow ITOM Discovery, Service Mapping, and CMDB; act as a CMDB administrator to maintain data quality and operational readiness.
Create, maintain, and continuously improve Application Service Maps in ServiceNow; streamline and automate service mapping where possible.
Support improved reporting and impact analysis using CMDB/service mapping data (e.g., relationships between configuration items (CIs), applications, and ownership/impact).
Provide operational support including monitoring, incident response, and request fulfilment related to ServiceNow ITOM administration (note: Event Management is out of scope).
Partner with client stakeholders and technical teams to drive "heavy lifting" for mapping/CMDB improvements and day-to-day administration.
Support a large-scale CMDB and mapping footprint (millions of CIs and thousands of applications/service maps) and help sustain mapping maturity.
Provide coverage aligned to 24x7 needs with a standard work schedule and after-hours support as required.
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