Operational Performance & Data Insights Analyst (Hybrid - Mississauga - Permanent)

About the Opportunity

Our client is looking for a skilled and driven Operations Analyst to support data-driven decision-making and operational performance across a complex, high-volume environment.
This position is ideal for a candidate who enjoys working with large data sets, building dashboards, uncovering trends, and influencing business outcomes through reporting and analytics. You will play a key role in both day-to-day operations and strategic improvement initiatives, while collaborating closely with cross-functional teams.

What You'll Be Responsible For

Operational Support & Data Management

• Coordinate and execute daily operational transactions, including account updates, billing activities, and exception handling
• Oversee and validate large volumes of data, ensuring accuracy and consistency across multiple systems
• Proactively identify and correct data discrepancies and lead clean-up efforts
• Act as a subject matter resource for internal teams requiring support on operational or account-related inquiries
• Help maintain compliance with internal processes related to contracts and customer records

Analytics & Reporting

• Create and maintain recurring and ad hoc reports to monitor operational performance
• Interpret complex data sets (100K+ records) to identify trends, risks, and opportunities
• Develop insights that support process optimization and business strategy
• Present findings and recommendations to stakeholders, including leadership teams
• Simplify technical outputs into clear, digestible summaries for non-technical audiences

Process Improvement & Projects

• Contribute to continuous improvement initiatives aimed at enhancing workflows and system efficiency
• Support system issue resolution by working with internal technology teams and vendors
• Participate in cross-functional projects, either taking ownership or supporting delivery
• Help define requirements for enhancements to systems, tools, or processes

What You Bring

• Bachelor's degree in Business, Finance, Engineering, Computer Science, or a related field
• 5+ years of experience in an operations, analytics, or data-focused role
• Experience working in high-volume, process-driven environments (regulated industries are an asset)
• Advanced to expert proficiency in MS Excel
• Strong working knowledge of Power BI and Power Query
• Proven experience handling and analyzing large datasets

Key Skills & Attributes

• Strong analytical mindset with the ability to translate data into actionable insights
• Confident communicator with the ability to present to management and executive audiences
• Ability to explain technical concepts clearly to non-technical stakeholders
• Highly organized with strong multitasking and prioritization skills
• Comfortable working both independently and collaboratively
• Flexible in taking on leadership responsibilities or supporting team initiatives

Why This Role?

• Long-term career opportunity with growth potential
• Exposure to cross-functional teams and business strategy
• Opportunity to make a measurable impact through data and process improvement
• Collaborative and team-oriented environment

Job Type & Location
This is a Permanent position based out of Toronto, ON.
Pay and Benefits
The pay range for this position is $75000.00 - $85000.00/yr.
Workplace Type
This is a hybrid position in Toronto,ON.

propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.

Ordonnance sur l'galit des chances de San Francisco: Conformment l'Ordonnance sur l'galit des chances de San Francisco, pour tous les postes situs dans la ville et le comt de San Francisco, nous examinerons les candidatures des personnes qualifies ayant un casier judiciaire ou des antcdents criminels.

Utilisation de l'intelligence artificielle (IA): Nous pouvons utiliser l'intelligence artificielle (IA) pour soutenir certaines tapes de notre processus d'embauche, notamment la recherche, la prslection et l'valuation des candidatures. L'IA aide analyser les candidatures et les qualifications, mais les dcisions finales sont prises par notre quipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse tre examine l'aide d'outils d'IA.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse tre examine l'aide d'outils d'IA.