Vista Global Solutions, LLC (VGS) is a government contracting and consulting firm supporting several federal agencies and military installations across the U.S. VGS is seeking a Desktop Support Specialist to provide tiered IT support operations at Fort Sam Houston in San Antonio, TX.
This position provides desktop support for user-level IT resources, including desktops, laptops, printers, and scanners, and supports the planning, installation, configuration, maintenance, troubleshooting, and optimization of PC-based infrastructure. The role operates within a tiered support environment, resolving and documenting customer tickets or escalating them to Server Administration, Network Administration, Cyber, DHA, or other higher-level support as needed.
What You'll Do:- Provide Tier I, II, and III Help Desk support, including ticketing, system and operational troubleshooting, both onsite and remotely.
- Set up, maintain, troubleshoot, and repair PCs, peripherals, printers, scanners, and standard software packages.
- Map network drives, install peripherals and print drivers, modify software settings, and perform other desktop-level IT support.
- Install COTS/GOTS software, including MS Server 2016, Windows 11, Microsoft Office, VT emulation software, MHS GENESIS/Composite Health Care System, and other MTF-specific software.
- Utilize the DHA Global Service Center and ServiceNow platforms to log, prioritize, monitor, document, resolve, and close support tickets.
- Fully document troubleshooting methods, root cause analysis, and resolutions and assist in developing SOPs for recurring technical issues.
- Provide remote and touch-labor End User Device (EUD) support and incident resolution.
- Support Incident, Problem, and Request Management processes using the ITIL service framework and best-business practices.
- Develop and maintain a knowledgebase to ensure consistent and accurate Help Desk support.
- Perform stress and performance testing on computer hardware, including circuit boards and processors.
- Utilize specialty tools such as Olympus for printer and device management.
- Support inventory control procedures, including tracking equipment acceptance and return through temporary hand receipts.
- Participate in weekly technical meetings to share and develop resolutions for technical issues.
- Provide strong customer service and perform other duties as assigned within the position's skillset.
What You Bring:Required:
- CompTIA A+ certification.
- CompTIA Security+ certification.
- U.S. citizenship.
- Ability to pass a government background investigation (T3 for suitability).
- Ability to provide documentation supporting required basic immunization/vaccination status, if required by Carl R. Darnall Army Medical Center.
Preferred:
- Microsoft Desktop certification (MCSA Win11, MCTS, or MCDST) preferred over A+, but not required.
Position Requirements:- Ability to lift up to 40 pounds.
- May be required to work outside the traditional work schedule or off-shift for on-call/emergency situations. Compensatory time will be scheduled to maintain approximately a 40-hour work week.
What We Offer:Vista Global Solutions, LLC (VGS) offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.
