IT Help Desk/desktop Support

TITLE: IT Support Specialist - Jr/Mid Level
Position Overview
The IT Support Specialist provides over-the-phone, remote, and desk-side technical support to end users for issues related to computer hardware, software, and mobile devices. This role serves as the first point of contact for technical inquiries via phone, email, and walk-ins, ensuring timely troubleshooting and resolution.
Key Responsibilities

• Deliver excellent customer service as the first-level support contact (phone, email, walk-in).
• Document, track, and resolve technical issues, including:
  • Password resets
  • User setups
  • Application support
  • Hardware troubleshooting
  • Phone swaps/support
  • Workstation/laptop configuration and imaging
  • Printer/copier service
• Escalate Level 2+ issues to senior technicians or appropriate support groups.
• Maintain a solid understanding of core technologies (networking, telephony, operating systems, hardware, security).
• Assist with ticketing systems and follow established guidelines.
• Other duties as assigned.

Qualifications

• Education: High School Diploma required.
• Experience: 1+ year in a Help Desk or IT Support role preferred.
• Certifications: MCSE, MCP, CompTIA A+, Network+ preferred but not required.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Construction industry knowledge is a plus.

Technical Skills

• Desktop support (Windows OS)
• Office 365
• Ticketing systems (ManageEngine Service Desk+, ServiceNow experience preferred)
• Laptop imaging (WDS experience preferred)

Additional Requirements

• Onsite position; reliable transportation required.
• Ability to travel occasionally between corporate offices and jobsites within the Denver Metro area during work hours.
• Physical ability to sit, stand, and use office equipment; occasional stooping or kneeling.

Experience Level

• Junior - Intermediate

Job Type & Location
This is a Contract to Hire position based out of Abilene, TX.
Pay and Benefits
The pay range for this position is $24.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Abilene,TX.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.