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Sr. Project Manager with Wealth Management exp in Boston, MA (Hybrid role)

Hybrid in Boston, MA, US • Posted 4 hours ago • Updated 4 hours ago

Contract Independent

Contract W2

12 Months

No Travel Required

Hybrid

Fitment

Dice Job Match Score™

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Job Details

Skills

Project Management
PMP
ServiceNow
ITIL
AI
Data Platform
API
Asset-Management
Wealth Management
Capital Market
Fixed Income

Summary

Role: APM Sr. Manager

Location: Boston, MA (Hybrid role)

Duration: 1 year +

Job description:

The ideal candidate has experience leading complex managed-support services and coordinating technical teams, client stakeholders, vendors, and other resolver groups.

Key Responsibilities

Serve as the primary operational contact for client stakeholders.
Coordinate service delivery across Boston, Mexico, and India.
Lead service reviews, governance meetings, escalations, and major-incident coordination.
Monitor SLAs, KPIs, ticket trends, risks, dependencies, and corrective actions.
Lead transition, knowledge-transfer, and operational-readiness activities.
Coordinate priorities across Smart Ops Level 1 and domain-aligned Level 2 teams.
Improve service processes, documentation, handoffs, and recurring-incident prevention.
Guide staffing, capacity, coverage, and knowledge-continuity planning.
Drive continuous improvement through monitoring, automation, shift-left, and AI-enabled support.
Communicate service performance, risks, and recommendations to delivery and client leadership.

Required Qualifications

10+ years in application support, production operations, technology delivery, or managed services.
Experience leading client-facing, globally distributed support teams.
Strong knowledge of incident, problem, change, knowledge, and service-level management.
Experience with major incidents, governance, performance reporting, and continuous improvement.
Strong operational judgment, stakeholder management, and executive communication skills.
Working knowledge of modern applications, data platforms, APIs, integrations, cloud services, and observability.

Nice to Have

Asset-management or financial-services experience.
Experience leading support consolidation or managed-service transitions.
Familiarity with ServiceNow, ITIL, SRE, and 24x7 operations.
Experience with AI-assisted support, automated runbooks, or self-healing capabilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10518135a
Position Id: 9073366
Posted 4 hours ago

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