IT Specialist (Network)

Summary

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service.

About the Position: This position manages all IT systems for the Directorate of Emergency Services. This critical role supports first responders, like Military Police and the Fire Department, ensuring their hardware and software are fully operational and secure for their essential missions.

Duties

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• Administers, installs, and maintains local area networks (LANs) for various emergency services directorates, ensuring economical interfacing of equipment.
• Provides technical assistance and guidance on the operation, maintenance, and capabilities of automated systems and network infrastructure to users.
• Manages automation configurations, performs system management functions on PC/LAN multi-user systems, and troubleshoots operating system problems.
• Ensures operational integrity of computer systems through backups, assists users with technology selection, and resolves hardware/software compatibility issues.
• Serves as the Information Systems Security Officer (ISSO) for emergency services, ensuring compliance with Army Regulations for system security and maintenance.

Requirements

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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the employee to be able obtain and maintain CompTIA A+ certification within 6 months of hire.
• This position may require the employee to travel temporarily from their normal duty station up to25% of the time for work, training and/or conferences.
• This position requires extensive face-to-face contact with supervisors, employees, and clients. The employee's physical presence is required, this position is not eligible for telework.
• This position requires the employee to pass a pre-placement and medical surveillance examination in accordance with Occupational Health requirements.
• This position requires that the employee must possess a current and valid state driver's license and pass the Army Defensive Driving Course.
• This role requires employees to meet DoDM 8140.03 Cyber work role requirements (excluding Data, AI, Software Eng.), including Foundational qual within 9 mos., Resident qual within 12 mos., and 20 hrs of Continuous Professional Development annually.
• This position is designated Tier 3, Non-Critical Sensitive, Moderate Risk and requires the incumbent to obtain and maintain a Secret Security Clearance Level as a condition of employment.
• This position is subject to pre-employment and random drug testing as part of the Federal and Department of the Army Drug-Free Workplace Programs.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11. While probationary the incumbent can be terminated with limited appeal rights.

Qualifications

Who May Apply: s

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for Information Technology Specialist (NETWORK):

Specialized and Other Experience: One year of specialized experience which includes: Providing technical assistance on the implementation and operation of automated systems by troubleshooting and correcting operating system problems and resolving equipment and software compatibility questions; Performing systems management functions on a personal computer/local area network (PC/LAN); Advising users on computer requirements and limitations, tailoring software packages to specific users' needs, and instructing users on procedures for maintaining files; Ensuring operational integrity of computer systems by installing systems and application software and performing regular backup and recovery procedures. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.

OR

Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: ;br>
Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Digital Technology Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit for more information.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• The following special programs/incentives MAY be offered if it is appropriate to the position being filled and in the best interest of the government:
  
  
  • Recruitment Incentives
  • Relocation Incentives
  • Student Loan Repayment
  • Salary negotiations for those candidates who are new to Federal service may be authorized.
  • Credit for prior non-federal work experience and certain military service for determining annual leave accrual rate may be authorized.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.