Production support Engineer

About the job

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets.

Our Challenge:

We are looking for an L2 Production Support Engineer to join our team  in Hopkins, MN, and candidates must be able to work 3 or more days per week onsite.The ideal candidate will be responsible for handling L2 production support activities, including troubleshooting and triaging tickets, resolving data-related issues, and ensuring smooth production operations. In addition, the role will involve designing, developing, testing, and deploying enhancements and bug fixes into production. The candidate will work closely with multiple teams and business users to ensure timely issue resolution and continuous improvement.

The Role Responsibilities:

• Troubleshoot and triage L2 production support tickets.
• Analyze and fix data-related issues to ensure processes move forward without delays.
• Investigate production incidents and provide timely resolutions.
• Design, develop, and test enhancements and bug fixes.
• Deploy fixes and enhancements into the production environment.
• Collaborate with cross-functional teams and business users to understand issues and deliver solutions.
• Ensure stability, reliability, and performance of production applications.
• Participate in ongoing support and continuous improvement of the application environment.

Required Skills:

• Strong experience in BAW (Business Automation Workflow) – primary skill requirement.
• Experience in L2 production support and incident/problem resolution.
• Ability to troubleshoot application and data issues effectively.
• Experience in designing, developing, testing, and deploying application fixes and enhancements.
• Strong communication and collaboration skills to work with technical teams and business stakeholders.

Preferred Skills

• Java experience is a plus.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT   :Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements, and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.