NonStop Customer Support Representative

We're hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.

We're hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.

Required Skills & Experience

• Experience in customer support or a client-facing technical role
• Strong written and verbal communication skills
• Highly organized with excellent follow-up and attention to detail
• Ability to troubleshoot issues and collaborate with internal technical teams
• Comfortable working independently in a fast-paced environment
• Proactive, customer-first mindset with strong problem-solving skills

Desired Skills & Experience

• Experience supporting enterprise or security-focused software
• Exposure to specialized platforms or legacy/mission-critical systems
• Interest in learning new programming languages and frameworks
• Experience working with customers in regulated industries

What You Will Be Doing

• Providing professional and responsive customer support via email and phone
• Tracking and managing customer issues to ensure timely resolution
• Partnering with internal teams to troubleshoot and resolve technical issues
• Participating in structured training to build deep product knowledge
• Documenting customer interactions and solutions
• Identifying opportunities to improve support processes

Tech Breakdown

• 70% Specialized Security Platforms
• 30% Internal Support Tools & Documentation

Daily Responsibilities

• 70% Hands-On Customer Support
• 10% Process Improvement & Documentation
• 20% Cross-Team Collaboration

The Offer

• 80-90K Base Salary
• Full benefits package

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Hybrid work model (3 days onsite, 2 remote)
• Comprehensive training and long-term growth opportunities

Current Vacancy: Yes
Use of AI in Hiring: No