Job Title: Salesforce Architect Health Cloud
Location: Remote
Employment Type: Full-Time
Experience: 10 Years
Job Summary
We are seeking a highly skilled Salesforce Developer with strong expertise in Health Cloud, Omni Studio, and Lightning Web Components (LWC). The ideal candidate will have hands-on experience building patient-facing autonomous agents integrated with digital engagement platforms, as well as developing scalable Salesforce applications in a healthcare environment.
This role follows a Forward Deployment Engineering (FDE) model, combining agile practices with direct collaboration with business stakeholders.
Key Responsibilities
Design and develop patient-facing autonomous agents using Agentforce and Digital Engagement tools
Integrate agents with text messaging platforms to enable real-time patient interaction
Embed solutions within Salesforce Service Console for contact center teams
Build and enhance applications using OmniStudio (OmniScripts, Integration Procedures, DataRaptors, FlexCards)
Develop custom UI components using Lightning Web Components (LWC)
Work closely with Business Analysts (BA) and Product Owners to translate requirements into scalable solutions
Participate in a Forward Deployment Engineering (FDE) delivery model (hybrid agile + hands-on deployment)
Ensure compliance with healthcare standards and best practices
Troubleshoot, optimize, and maintain existing Salesforce solutions
Required Skills & Qualifications
Strong experience with Salesforce Health Cloud (mandatory)
Proven expertise in OmniStudio
Hands-on experience with Lightning Web Components (LWC)
Experience building autonomous agents / conversational AI solutions (Agentforce preferred)
Experience with Salesforce Digital Engagement (SMS, chat integrations)
Knowledge of Salesforce Service Console and contact center workflows
Experience working in healthcare domain (HIPAA awareness is a plus)
Strong understanding of API integrations and messaging platforms
Ability to work in a client-facing, forward deployment model
Excellent communication and collaboration skills
Preferred Qualifications
Experience integrating SMS platforms (e.g., Twilio or similar)
Salesforce certifications (Platform Developer, Health Cloud, OmniStudio)
Experience working in agile / hybrid delivery environments
Prior experience in patient engagement solutions
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