job summary:
We are seeking a contract Analyst to support the Incident Command Team (ICT) within Infrastructure & Operations. This role will help connect postmortem and problem investigation activities to the remediation work that follows by evaluating, tracking, and reporting on assigned action items. The Analyst will help ensure actions tied to root cause, contributing factors, and service improvement opportunities are captured, meaningful, measurable, and effective in reducing recurrence risk
location: Southlake, Texas
job type: Contract
salary: $31.50 - 34.50 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Responsibilities
- Evaluate postmortem, Incident Root Cause Review (IRCR), and Problem Investigation (PBI) action items to determine whether they address root cause, contributing factors, or service improvement opportunities.
- Track action items across Jira and problem management tooling, monitoring progress, due dates, ownership, and completeness against original remediation intent.
- Prepare accurate reports and dashboards on status, aging, coverage, and remediation efficacy to support analysis, trend identification, and process improvement.
- Partner with Problem Coordinators, Incident Commanders, and engineering teams to validate action item closure and identify accountability gaps such as missing owners or due dates.
- Identify themes across incident and problem data to surface systemic risks and recommend improvements to remediation quality and process consistency.
- Support automation and AI-enabled tooling adoption to reduce manual tracking and improve action item reporting timeliness and reliability.
- Contribute to data quality reviews and reporting standards that reinforce consistent, defensible documentation.
qualifications:
.
skills:
Agile,AI,Confluence,data visualization tools,IT operations,Experience with Jira,Excel,Outlook,PowerPoint,Word,Power BI,Ability to multitask,Strong analytical skills,Excellent communication skills,professionalism,automation,Helix/Remedy,ITIL Foundations certification,ITSM,Incident Command,problem management,incident reviews,ITIL,Infrastructure,Kanban methodologies,process knowledge,service improvement,tooling
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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