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Mgr, Technical Operations (Network Operations Manager)

• Posted 18 hours ago • Updated 6 hours ago

Full Time

USD $115,200.00 - 137,000.00 per year

GovCIO

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

IT Operations
Information Technology
Delegation
NOC
Database
Network Operations
Network
Change Control
Network Security
Mentorship
Training
People Management
Help Desk
Tier 3
Network Design
Conflict Resolution
Problem Solving
Customer Service
Communication
Project Management
Leadership
Decision-making
Organizational Skills
Computer Science
Supervision
Management
Security Clearance
PASS
Business Intelligence

Summary

The GovCIO company is currently seeking an experienced Information Technology (IT) Manager for duty within the Veterans Administration's Network Operations Center (NOC) in Martinsburg, WV. In this role, the IT Manager will be responsible for managing a team of 70+ Tier II network engineers, in a 24/7 work environment, covering 3 different shifts and having shift lead direct reports. The Network Edge Operations team is responsible for implementing network security technology related tasks and initiatives, daily administration of operational network security infrastructure, creating and delegating tasks and projects for team, etc. The candidate is also responsible for providing after-hours guidance to the team (when applicable) and serves as the decision-making and escalation point of contact. This will be an on-site role in Martinsburg, WV.

Responsibilities

Supervise and provide guidance to team of Tier II Network Engineers in a Network Operation Center (NOC) environment
Will have direct oversight of all Network Operations projects and have shift leads direct reports
Enforce GovCIO, VA NOC, and intra-team policies and performance standards
Interact daily with SalientCRGT and VA management to interpret their needs and requirements
Maintain current and develop new processes and procedures to improve team operability and communication
Maintain and create team knowledge articles to include network flow diagrams, databases, documents, etc
Participate in Management meetings for status briefing of current tasks and projects.
Communicate effectively with contract leadership and stakeholders to provide updates, status changes or incidents
Review deliverables and initiate appropriate action
Provide 24x7 365 guidance to the Network Operations team and assist with critical after-hour network outages
Participate in Change Control technical assessment and review
Oversee approved routine maintenance implementation on applicable network security devices and applications
Provide mentorship to team personnel
Assign responsibilities and monitor tasks and project status
Assess employee capabilities and recommend training to encourage growth
Manage team to effectively respond and remediate customer service request help desk tickets, calls, and emails
Work closely with the Tier 3 Engineering and Tier 4 network architecture teams for proper escalation on issues, tasks, and projects
Effective problem solving skill
Customer service oriented with professional temperament
Good oral and written communication skills, and ability to address conflict with others constructively
Knowledge of Project Management methodologies and techniques
Ability to handle multiple concurrent tasks and projects
Leadership skill and decision-making ability with excellent time management and organizational skills

Qualifications

Bachelor's Degree with 8-12 years (or commensurate experience)

Education / Experience: Bachelor's degree in Computer Science or related technical field with 5-8 years of experience. 8 years of additional experience maybe substituted for degree
Experience managing/supervising an enterprise level support team with revolving shifts, delegate task or projects, and interactions between the client and management team

Clearance Required: Background Investigation: Must be able to pass and maintain a Tier 4 (BI) Government Background Investigation

Posted Salary Range

USD $115,200.00 - USD $137,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 8625
Posted 18 hours ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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