Desktop Support

Hybrid in Milwaukee, WI, US • Posted 28 days ago • Updated 28 days ago
Contract W2
Contract Independent
Contract Corp To Corp
75% Travel Required
Hybrid
Depends on Experience
Fitment

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Job Details

Skills

  • Android
  • Problem Solving
  • Mobile Devices
  • Computer Hardware
  • iPad
  • Service Desk

Summary

Desktop Support

Introduction:

This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications. The candidate will work on a team to provide desktop support, troubleshoot issues, and ensure smooth operation of desktop technology.

Responsibilities:

  • Provide expert level technical support for end-user hardware and applications
  • Troubleshoot and resolve desktop technology issues including Windows desktop operation systems, desktop applications, Multi-Function Devices, and mobile devices such as Android, iPhones, and iPads
  • Receive escalated support issues from an internal Service Desk and provide timely resolution
  • Independently perform a variety of desktop related tasks and serve as a desktop support expert
  • Be available for on call/stand by hours and work more than 40 hours per week as needed

Requirements:

Required Skills:

  • Extensive knowledge and experience with desktop technology
  • Experience with Windows desktop operation systems and desktop applications
  • Familiarity with Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android, iPhones, and iPads
  • Strong problem-solving skills and ability to prioritize tasks
  • Experience working in a Desktop Support position

Preferred Skills:

  • Experience with service desk operations
  • Ability to work independently and make judgment calls
  • Creative thinking and self-direction in resolving end user issues
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: nm13509
  • Position Id: 8875466
  • Posted 28 days ago
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