Application/Production Support Specialist - W2
Full Time
Occasional Travel Required
Hybrid
Depends on Experience
Voto Consulting LLC
Fitment
Dice Job Match Score™
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Job Details
Skills
- API
- ASP.NET MVC
- Accessibility
- Agile
- Banking
- Cascading Style Sheets
- Communication
- Css3
- DevOps
- Finance
- HTML5
- IaaS
- Knowledge Base
- Management
- Microsoft Azure
- Microsoft SQL Server
- Microsoft TFS
- Problem Management
- Production Support
- Software Development Methodology
- System Monitoring
- Technical Support
- Regulatory Compliance
- Waterfall
- Windows PowerShell
- AWS
- SQL
- ETL
- Java
- Python
- Mainframe
- Scripting
Summary
Title: Application/Production Support Specialist
Location: Columbus OH (4x Week)
Duration: 6 Months CTH
Visa: No H1b/OPT
W2 Role | Local Only
Must Have:
- Development/Configuration/Production APPLICATION Support
- Mainframe
- Oracle
- Java
- Data Warehouse
- Control M
- ETL
- API
- Digital Monitoring
- Splunk/Dynatrace
- Banking/Financial Environment
JOB DESCRIPTION
Modifies existing software/application programs or may write new programs to support user and management needs. Designs, tests, debugs, documents, and implements those programs. Consults with users to design, modify, and explain program changes or to provide technical support. Resolves problems which occur in production systems. Participates in formal and informal training programs.
This person will support digital online applications that are custom-built banking solutions that our customers will directly use.
- Participate with other developers and/or contractors in troubleshooting and identifying problems.
- Provide technical support on technical matters
- Experience with API's
- Show drive and interest in learning new systems, applications, technologies, and most importantly business domains
- Work in a fast-paced environment and will be good at multitasking
- Provide Incident and Problem Management support for all Digital applications
- Research and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications
- Good to have Digital Application Monitoring utilizing the following tools:
- DynaTrace
- SPLUNK
- Production Assurance for Infrastructure Releases
- Disaster Recovery support for annual Testing
- Maintenance window monitoring
- Work with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects
- Status update in Daily Service Review Meetings
- Update and Manage Runbooks and Maintenance reference Manuals on Support wiki site
- Provide Level 1 & Level 2 support for application and platform issues
- Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned
- Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications
- Own incident resolution and keep user informed of status
- Provide expected time of availability for delayed streams and processes
- Update ticket resolution status and details in the ticket management system(s)
- Respond to user requests and queries
- Escalate incidents to Level 2/3 development team as needed with summary analysis
- Escalate incidents to appropriate interfacing support team or external teams such as product vendors
- Update knowledgebase with support information (ex. Known errors and solutions for these errors)
- Provide clarifications on data issues identified in the application
Preferred Qualifications :
- Working knowledge of SQL Server or equivalent
- Self-directed / Independent problem solving
- Excellent oral and written communication skills
- Experience operating in a large-scale environment
- Exhibit best practices, follow standards and present suggestions while remaining flexible and open
- In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc.
- HTML 5, CSS 3, JQuery UI, ASP.net MVC, website accessibility standards
- Professional experience with Java
- Performance analysis and tune JVM based services
- Professional experience with scripting languages (e.g., PowerShell, Python, etc.)
- Knowledge of TFS to manage an Agile development lifecycle
- Experience in financial industry and in a Regulatory and Compliance environment preferred
- Familiarity with large scale system monitoring and alerting frameworks
- Expertise utilizing Cloud Infrastructure such as Azure, AWS
- Experience creating effective resource plans that ensure a high level of performance
- Experience developing repeatable processes and metrics that maximum uptime, reliability, and predictability
- Experience with Agile and DevOps methodologies
Thanks & Regards.
Aviral Sapra
Voto Consulting LLC
Direct #:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91014022
- Position Id: 9120832
- Posted 4 hours ago
Company Info
About Voto Consulting LLC
Who we are & What we do
Voto is new era technology enabler which aims to revolutionize digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc,
Agility is in our DNA that enhances our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, Edu-Tech, engineering R&D, hi-tech, manufacturing, retail, and travel/transportation/hospitality.
Agility is in our DNA that enhances our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, Edu-Tech, engineering R&D, hi-tech, manufacturing, retail, and travel/transportation/hospitality.
Recognized as one of the fastest-growing IT services firms globally, Voto is delivering solutions across North America, Europe, Middle East, and APAC countries.
Voto Consulting LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.
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