IT Operations Manager

Title - IT Operations Manager

Location - Onsite at Any Axos office location. - San Diego, CA /Centennial, CO/ Omaha, NE/ Irvine, CA / Salt Lake City, UT / Edison, NJ / Overland Park, KS/ Las Vegas, NV

Responsibilities:

• Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedules
• Assist in the management of policy development and technology planning
• Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
• Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered
• Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals
• Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting
• Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity
• Ensure smooth operations of all IT systems and data security
• Understand and track applicable regulatory and reporting requirements
• Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
• Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
• Work with senior management to enhance monitoring of critical applications and develop operational run books
• Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
• Establish a stable performance environment by monitoring and analyzing problems
• Ensure problems are identified and solved as rapidly and efficiently as possible
• Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
• Provides estimates, forecasting and work planning assistance
   

  Requirements:

  • Bachelor’s degree or equivalent in Information Technology, or related field 
  • 7+ years'' experience working in an IT Operations production support role in an enterprise environment
  • 2+ years'' leadership experience
  • Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
  • Familiarity working with enterprise project planning and resourcing
  • Internal and external customer-facing production support experience
  • Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
  • Knowledgeable with a variety of infrastructure technologies: Windows, VMware
  • Active Directory
  • Ability to support 24x7 operations
  • Detail-oriented, with superior verbal and written communication skills
  • Strong critical thinker with problem solving aptitude
  • Excellent organizational skills with the ability to juggle multiple tasks at once
  • Proactive mindset

  Preferred: 

  • ITSM or ServiceNow experience
  • Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification