Job Title - Field Engineer - Onsite Mobility Specialist
Job Location - 1001 Trout Brook Crossing, Rocky Hill, Connecticut 06067
Job Duration- 12 Months+
End Client: Henkel
Minimum Pay Rate: $20-$25.00
Non-Driving role
Questions and Answers MUST be on Top of Resume!
1. How many years of experience do you have with working with IT support with a focus on mobility management?
2. How many years of Field Experience/Mobility Management do you have?
3. Do you have knowledge of service now platforms?
4. What is your back up plan if you have vehicle problems?
5. Have you ever worked for Unisys as a contractor or FTE, if so who was your manager and when were you there?
6. Do you have experience with Microsoft Intune for device management?
7. Are you at least 18 years of age?
8. Do you have experience supporting iOS, and Android devices in an enterprise environment?
9. Do you have knowledge of the Okta Platform?
Unisys - Henkel seeking a skilled and motivated Mobility Specialist to support and manage enterprise mobile and endpoint devices in a Microsoft Intune environment. This role is responsible for ensuring the successful deployment, configuration, security, and ongoing support of mobile and endpoint technologies used by employees across the organization.
The ideal candidate will have hands-on experience with Microsoft Intune and endpoint management solutions, strong troubleshooting skills, and a customer-focused approach to IT support. You will work closely with other IT teams to maintain secure, compliant, and reliable devices while enabling a positive end-user experience.
This role will be an onsite role, in the office 5 days a week.
Key Responsibilities:
Provide day-to-day support for mobile and endpoint devices managed through Microsoft Intune, including Windows, iOS, Android, and macOS devices
Troubleshoot and resolve hardware, software, connectivity, and configuration issues
Provision, enroll, configure, and decommission devices using Intune, Autopilot, and Apple/Android enrollment programs
Troubleshoot and resolve device issues related to hardware, software, connectivity, policies, and compliance
Manage and support Intune configuration profiles, compliance policies, and device restrictions
Deploy, update, and troubleshoot applications via Intune and Company Portal
Support conditional access requirements by ensuring devices meet security and compliance standards
Assist with device security, including encryption, password policies, and remote wipe actions
Respond to mobility-related incidents and service requests in accordance with SLAs
Collaborate with security, identity, and infrastructure teams on endpoint and mobility initiatives
Document processes, configurations, and issue resolutions to support knowledge sharing and continuous improvement
Monitor device health and compliance and take corrective actions as needed
Keep up-to-date inventory of returned devices
Prepare devices for disposal if they cannot be reused
Participate in user community training sessions (C&E)
Participate in Mobility RFPs as needed
Manage Mobility mailbox
Collaborate with mobile carriers and TEM on device orders/issues/portal updates
First level reviewer/approver of Monthly Optimization Reports
Required Qualifications:
4-5 years of experience in IT support with a focus on mobility management
Knowledge of Service Now Platforms
Strong working knowledge of Microsoft Intune for device management
Experience with Mobile Device Management (MDM) concepts and best practices
Proficiency supporting Company Portal and end-user device enrollment workflows
Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores
Experience supporting iOS, and Android devices in an enterprise environment
Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers
Knowledge of the Okta Platform
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