Site Reliability Engineer (Level 2)

The Site Reliability Engineer (Level 2) is responsible for operating and enhancing the performance, availability, and reliability of cloud and on-premises infrastructure. This individual consults on more complex observability scenarios, streamlining server and batch operations, and contributing to the efficient management of data center resources. Consults with cross-functional teams to identify opportunities for process improvements, implement best practices, and support critical business operations. 

Essential Tasks/Major Duties:

• Develop, implement, and maintain observability tools to monitor cloud and on-premises systems. 
• Create dashboards, alerts, and reports to track system health, performance, and availability. 
• Proactively leverage observability tools and identify opportunities. 
• Analyze metrics and logs to identify trends, prevent potential issues, and optimize system performance. 
• Collaborate with FinOps teams to monitor resource utilization and ensure cost-effective operations across cloud environments. 
• Support the lifecycle of cloud and on-premises servers, including provisioning, patching, configuration, and decommissioning. 
• Troubleshoot and resolve server-related issues, ensuring minimal downtime. Implement and enforce server security policies and compliance requirements. 
• Schedule, monitor, and manage batch processes to ensure timely execution of critical tasks. 
• Identify and resolve batch failures or delays, coordinating with relevant teams to ensure smooth operations. 
• Optimize batch jobs for improved performance and resource utilization. 
• Manage on-site and remote data center operations, ensuring proper functioning of hardware, power, cooling, and network infrastructure. 
• Coordinate with vendors and service providers for hardware maintenance, replacements, and upgrades. 
• Maintain accurate inventory of data center assets and ensure compliance with organizational standards. 
• Participate in on-call rotations to address system incidents and outages promptly. 
• Conduct root cause analysis and implement solutions to prevent recurrence of issues. Document and communicate incident resolution processes to relevant stakeholders. 
• Work closely with cross-functional teams, including DevOps, Networking, and Application Development, to implement and maintain system integrations. 
• Maintain and create comprehensive documentation for configurations, processes, and incident resolutions. 
• Provide training and support to team members and other departments. 

Knowledge, Skills & Abilities:

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience. 
• 3 years of experience working with monitoring and observability tools (e.g., Datadog, PagerDuty). 
• Certified Datadog Fundamentals or equivalent experience required. 
• Certified PagerDuty Administrator or equivalent experience required. 
• 3 years of experience in cloud operations or server management roles. 
• Certified AWS SysOps Administrator or equivalent experience required. 
• 3 years of progressive server administration experience (Windows, Linux). 
• 3 years of experience in designing, implementing, and managing IT workload automation solutions to optimize scheduling, orchestration, and execution of enterprise workflows across on-prem and cloud environments. 
• Experience leveraging artificial intelligence to drive innovation and solve complex problems. Demonstrated ability to utilize AI-driven solutions that optimize processes, enhance decision-making, or create transformative business outcomes. 
• 3 years working with cloud platforms (AWS, Azure, OCI). 
• Certified AWS Cloud Practitioner or equivalent experience required. 
• Strong experience with data center infrastructure and knowledge of best practices. 
• Proficiency in scripting and automation tools (Python, Bash, PowerShell). 
• Strong understanding of networking and identity management in cloud environments. 
• Working knowledge of security best practices and compliance standards. 
• Working knowledge of agile methodologies. 
• Excellent troubleshooting, problem-solving, and communication skills. 

Salary/Rate: $50-$55/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.