Position Summary...What you'll do...Sam's Club Member Access Platform (MAP) is redefining how brands connect with our members through meaningful, measurable advertising experiences. We're seeking a
Sr. Manager of Process Innovation to lead strategic modernization efforts across our advertising operations ecosystem. This role will drive the next wave of innovation in retail media: transforming workflows, integrating AI-driven tools, and shaping the technology vision that powers the future of Sam's Club MAP.
This is a high-impact, highly visible role that is expected to drive significant cross-functional influence. You'll collaborate with senior leaders across Sales, Product, Engineering, Merchandising, and advertiser teams to design best-in-class systems that improve speed, scalability, and member experience.
What You'll Do - Reimagine Advertising Workflows: Redesign and streamline key ad platform processes, including order management systems, to improve scalability, automation, and efficiency.
- Drive AI Agent Adoption: Lead the implementation and expansion of key agents to accelerate workflows. Identify impactful use cases, define business requirements, and ensure measurable improvements in operational efficiency and partner experience.
- Build Cross-Functional Alignment: Partner with Product, Engineering, Media Activation, Sales, Yield, and Trafficking teams to align business and technical priorities. Translate business challenges into actionable technology solutions and ensure alignment across all stakeholders.
- Champion Process Modernization: Design, test, and scale best-in-class automation and workflow tools that accelerate MAP operations and enhance delivery quality.
- Establish Scalable Best Practices: Create and maintain standardized processes, automation playbooks, and process documentation to ensure repeatability and operational consistency.
- Influence Through Innovation: Engage senior leaders to shape MAP's 3-year technology needs for MAP. Advocate for first-in-class tools and approaches that position Sam's Club as a leader in retail media innovation.
- Create Memorable Member Experiences: Collaborate with cross-functional teams to ensure that innovations are grounded in creating meaningful, measurable experiences for Sam's Club members and advertisers.
What You'll Bring - 7+ years of experience in digital advertising, retail media, ad operations, or product/process innovation.
- Strong background in process transformation, automation, or workflow optimization, ideally within technology-driven organizations.
- Demonstrated ability to lead through influence, driving alignment across Product, Engineering, and Business teams without direct authority.
- Deep curiosity about emerging technologies such as AI, automation, and workflow orchestration, and their application to marketing and retail media.
- Proven experience implementing AI-driven tools or intelligent automation solutions that improve efficiency and scalability.
- Strong understanding of ad technology ecosystems (e.g., ad servers, OMS, SSPs, DSPs, analytics).
- Excellent communication and stakeholder management skills, with the ability to distill complex ideas for senior leaders.
- Strategic mindset with a bias for action - comfortable operating in ambiguity and moving fast to test, learn, and iterate.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see ;br>
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Hoboken, New Jersey US-10649: The annual salary range for this position is $108,000.00 - $216,000.00
San Bruno, California US-08848: The annual salary range for this position is $117,000.00 - $234,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...121 River St, Hoboken, NJ 07030-5989, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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