IT Operations Manager

Title: IT Operations Manager

Location: Flint, MI

Duration: Full Time

Responsibilities

• Lead and evolve the organization's IT operations and roadmap
• Oversee and optimize our Microsoft 365 environment (Outlook, Teams, SharePoint, Entra ID)
• Manage and mentor IT staff, building a strong, scalable team
• Develop and enforce IT policies, procedures, and security standards
• Champion cybersecurity best practices (MFA, endpoint protection, monitoring)
• Manage vendor relationships (internet, telecom, software providers)
• Oversee onboarding/offboarding and access management processes
• Monitor system performance, ensuring up time, reliability, and efficiency
• Own the IT budget, forecasting, and cost optimization efforts
• Lead technology projects and continuous system improvements
• Ensure compliance with regulatory and organizational requirements
• Maintain clear documentation of systems and processes
• Act as an escalation point for complex technical issues
• Communicating IT initiatives and performance to executive leadership
• Foster a positive, service-first IT culture across the organization

Qualifications

• Bachelor's degree in IT or related field (or equivalent hands-on experience)
• 5+ years of experience in IT operations or systems administration
• 2+ years in a leadership or senior-level role
• Strong expertise in Microsoft 365 administration and security
• Proven experience managing vendors and leading IT projects
• Solid understanding of modern cybersecurity best practices
• Excellent problem-solving and decision-making skills
• Ability to communicate clearly with both technical and non-technical audiences