Customer Engagement Manager

Role: Customer Engagement Manager Cloud Migration & Portfolio Management
No. of Positions: 2

Location: The candidate will initially work from the Trianz office in Herndon, VA till the resource gets assigned to a customer engagement. Later they must be flexible to relocate anywhere in the U.S. once deployed to a customer. (Kindly take candidate's consent for their willingness to relocate post customer assignments)

Work Model: Hybrid 3 to 4 days per week in the Trianz VA office initially. Post customer assignment, the work model will depend on client expectations. The candidate should be flexible to visit the customer's office weekly on a hybrid basis or occasionally as needed.

Candidate Location Preference: Resources based out of East Coast only

Client - This is for Trianz Internal Projects (Hired resource will take care of Trianz Customer's Portfolio)

Duration : 12 months subject to extension

Rate: CTC - $70 75/hr ( If candidates required to relocate to west coast, the rate will be revised post customer assignment)

Interview Process Initial Screening + 3 Rounds of Interview session

Role:	Customer Engagement Manager - Cloud Migration & Portfolio Management
Employment Type:	Contract duration - 12 months with the possibility of extending further
Work location:	Initially at Trianz office in Herndon, VA until assigned to a customer engagement. Later, must be flexible to relocate anywhere in the U.S. based on client deployment.
Work mode:	Hybrid 3 to 4 days per week in the Trianz VA office initially. Post customer assignment, the work model will depend on client expectations.

About the Role

We are seeking a Customer Engagement Manager a strategic mid-leadership role responsible for orchestrating enterprise-level cloud migration initiatives across multiple projects and strategic customer accounts. The ideal candidate will oversee comprehensive migration planning, coordinate cross-functional teams, and align technical solutions with business objectives. This position requires strong project management expertise, balanced technical understanding, and exceptional stakeholder management skills to deliver successful cloud transformation outcomes. The role involves managing migration portfolios, developing standardized approaches, and ensuring projects are delivered on time, within budget, and to quality standards-all while maintaining a focus on the client's long-term business goals and digital transformation journey.

What You'll Be Doing:

1. Portfolio and Program Management:
   • Manage multiple migration projects simultaneously across strategic customer accounts
   • Develop portfolio-level roadmaps and migration strategies
   • Balance resources effectively across multiple concurrent migration initiatives
   • Implement/Build standardized processes and templates to ensure consistency across the portfolio
2. Strategic Advisory:
   • Provide consultative guidance to clients on modernization strategies and cloud adoption frameworks
   • Align cloud migration initiatives with clients' business goals and digital transformation objectives
   • Develop business cases and ROI models for cloud migration at enterprise scale
   • Identify opportunities for innovation and continuous improvement across client engagements
   • Experience developing long-term roadmaps for enterprise cloud adoption
   • Proven track record of identifying cross-project dependencies and critical paths
   • Ability to anticipate and mitigate risks at both project and portfolio levels
3. Technical Leadership:
   • Collaborate with technical teams to understand application landscapes and dependencies
   • Contribute to migration approach discussions, bridging business requirements with technical solutions
   • Support architects in developing practical migration patterns that can be applied across projects
   • Maintain awareness of relevant cloud technologies and migration best practices to facilitate informed decision-making
   • Help translate technical concepts into business terms for effective stakeholder communication
4. Technical Acumen:
   • Familiarity with application portfolio assessment and rationalization tools
   • Understanding of cloud economics and FinOps principles
   • Knowledge of enterprise architecture frameworks (TOGAF, Zachman)
   • Familiarity with containerization, microservices architecture, and serverless computing
5. Analytical Skills:
   • Strong data analysis abilities to evaluate application portfolios and prioritize migration waves
   • Experience using quantitative methods to assess migration complexity and effort
   • Ability to create decision matrices for migration strategy selection
   • Proficiency in developing business cases with TCO/ROI calculations

Why Join Us:

• Be part of a rapidly rising, global technology innovator whose platforms and services are engaged by Fortune 1000 companies and industry leaders such as Microsoft & Amazon.
• Immerse yourself in a culture where creativity is celebrated and encouraged.
• Engage in thrilling projects and opportunities for your professional growth.
• Contribute to our quest to redefine the industry.
• Competitive compensation and benefits with occasional 'distinctive benefits' that set us apart.

Who you are:

• 14-16 years of experience with 7+ years of Program management
• 14 plus years of IT Infrastructure experience
• Experience in managing large-scale cloud migration projects.
• Knowledge of IT infrastructure, networking, and security principles.
• Experience with Migration, Modernize and DevOps practices and tools.
• Familiarity with compliance and regulatory requirements related to cloud computing
• Minimum of 7 years of experience in project management, with a focus on cloud computing and migration projects.
• Extreme familiarity with Cloud Adoption framework and Well Architected Framework
• Strong analytical skills, business-focused and passionate about the customer experience.
• Must be able to work in a dynamic work environment.
• Excellent communication skills, resourcefulness, and ingenuity in solving problems.
• Ability to work with minimal supervision while managing a variety of responsibilities.
• Technical Skills: Proficiency with cloud platforms (e.g., AWS, Azure, cloud architecture, and cloud services.
• Project Management Skills: Proficiency in project management tools (e.g., MS Project, Jira, Trello) and methodologies (e.g., Agile, Waterfall).
• Certifications: PgMP and/or PMP. AWS Solutions Architect (Pro/Associate), Preferred - Azure Solutions Architect, or Google Cloud Platform Professional Cloud Architect

Education:

Bachelor's degree in Computer Science, Electrical Engineering, or related field