Principal Engagement Manager

Job Responsibilities

1.  Leverage extensive expertise to assess project impacts, considering cross-effects and alternative actions, while building cross-geo, cross-functional, and partner relationships to elevate the ES brand.

2.  Develop the ability to consistently demonstrate transformation execution thought leadership to the customer during times of ambiguity or conflict.

3.  Drive large-scale, high-risk engagements with multiple workstreams, ensuring strategic alignment and future account growth.

4.  Focus on governance, stakeholder alignment, quality checks, and overall project structure to provide comprehensive oversight and ensure full accountability for the project.

5.  Coach and mentor junior EMs (Senior Engagement Managers, Engagement Managers and Associate Engagement Managers) and lead Senior Engagement Managers in large complex projects.

6.  Lead the delivery team throughout the engagement, often in collaboration with a services partner.

7.  Manage the  

8.  Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.

9.  Understand the goals and align the deliverables accordingly.

10.  Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.

11.  Be the single contact to encourage collaboration and customer agreement on proposed solutions.

12.  Mentor Customer Outcomes or Partner team members to achieve the engagement''s deliverables and promote the customer''s desired results.

13.  Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

14.  Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner.