Title: ServiceNow Project Manager/Product Owner Location: Baltimore, MD (Hybrid, 3 days office)
Key Required Skills:
Candidates must have ability to obtain and maintain a Public Trust clearance
Bachelor's degree and a minimum of 7 years of relevant professional experience
8+ years of experience in IT project or product management, with over all 8+ years of experience and 4+ years focused on ServiceNow.
Must have strong communication and stakeholder engagement skills
Experience with leading stakeholder requirements analysis sessions and eliciting requirements from multiple stakeholders
Extensive hands on experience with the ServiceNow platform from a development perspective
Strong understanding of ServiceNow modules including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal.
Demonstrated experience managing Agile delivery teams and working with cross-functional stakeholders.
Strong analytical, facilitation, and communication skills with the ability to translate business needs into actionable technical requirements.
Experience delivering enterprise initiatives within government or large-scale organizations.
Desired Skills:
ServiceNow certifications such as: Certified System Administrator; Certified Implementation Specialist (e.g., ITSM, ITOM, ITAM, SPM)
PMP, SAFe PO/PM, Scrum Master, or similar Agile certification
Experience with enterprise architecture, data modeling, and workflow automation.
Familiarity with federal IT governance, accessibility standards, and security frameworks.
Future Roles and Responsibilities:
Serve as the Project Manager / Product Owner, defining vision, roadmap, and priorities for key ServiceNow capabilities.
Support planning and delivery of ServiceNow enhancements and enterprise initiatives across areas such as IT Service Management (ITSM), Enterprise Architect (EA), IT Asset Management (ITAM), Strategic Portfolio Management (SPM)
Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos, and retrospectives.
Conduct requirements sessions, interviews, workshops, and process mapping with stakeholders across the organization.
Develop user stories, acceptance criteria, functional specifications, process flows, and feature documentation.
Collaborate closely with architects and developers to ensure implementation aligns with business needs.
Recommend process improvements, workflow optimizations, automation opportunities, and user experience enhancements.
Support change management activities including communications, training materials, knowledge articles, and stakeholder readiness.
Partner with analytics teams to create dashboards, KPIs, and reporting to track performance and adoption.
Maintain clear documentation including requirements, design artifacts, release notes, training guides, and testing results.
Ensure all platform enhancements comply with federal security, accessibility, and data governance requirements (e.g., Section 508, NIST, FedRAMP).
Education:
Bachelor's Degree +7 years IT experience
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