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Service Desk Technician

Dallas, TX, US • Posted 14 hours ago • Updated 14 hours ago

Full Time

On-site

Depends on Experience

Fitment

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Job Details

Skills

Summary

This role focuses on providing front-line IT support, primarily for Windows systems, within a service desk environment. The individual will engage directly with users, resolving Tier 1 and some Tier 2 support calls, and will handle a variety of IT issues related to desktops, monitors, and printers. This position is 100% onsite, allowing for daily customer interaction and the opportunity to work with various IT systems, including O365.

Key Responsibilities:

Provide front-line IT support for Windows systems, addressing Tier 1 and Tier 2 support calls as they arise.
Troubleshoot and resolve issues related to desktops, monitors, and printers to ensure optimal performance for users.
Manage user accounts and permissions through Active Directory and the M365 Admin Center.
Assist users with Microsoft Office 365 applications, enhancing productivity and addressing common issues.
Utilize a ticketing system to track and manage support requests, ensuring timely resolutions.

Required Qualifications:

Demonstrated experience in IT support with a focus on Windows systems, including troubleshooting and user support.
Proven ability to resolve Tier 1 and Tier 2 support calls effectively and efficiently.
Experience with general IT support for desktops, monitors, and printers in a service desk environment.
Familiarity with O365 and productivity support, including common issues and resolutions.
Knowledge of Active Directory and M365 Admin Center management.

Additional Details:

Location: Dallas, TX 75247

This full-time, onsite position offers a unique opportunity to engage directly with users and resolve a variety of IT support issues in a dynamic environment. If you''re looking to make an impact while working with a range of IT systems, this role is for you.

#11737
#LI-HN1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10480055
Position Id: 11737
Posted 14 hours ago

Contact the job poster

Kayla Beacham

Recruiter @ VC5 Consulting

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