Technical Program Manager Salesforce

Plano, TX, US • Posted 1 day ago • Updated 7 minutes ago

Full Time

Part Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

TPM
Total Productive Maintenance
Product Engineering
Product Strategy
IT Strategy
Software Design
Roadmaps
Status Reports
Continuous Improvement
Incident Management
Budget
Operational Efficiency
Decision-making
Management
Communication
Issue Resolution
Salesforce.com
Cloud Computing
IT Program Management
Leadership
Stakeholder Management
Risk Management
KPI
Process Optimization

Summary

Job Title: Technical Program Manager - Salesforce

Location:Plano, Texas

Work Type: Onsite

Experience Required: 8-12+ Years

Position Overview

We are seeking an experienced Technical Program Manager (TPM) with strong expertise in Salesforce Service Cloud implementations to lead complex cross-functional initiatives.

This role requires deep technical acumen, strong stakeholder management skills, and proven ability to drive large-scale Salesforce programs from strategy through execution. The ideal candidate will act as the bridge between business, product, and engineering teams to deliver scalable, high-impact Salesforce solutions.

Key Responsibilities

Program & Implementation Leadership

Lead end-to-end Salesforce Service Cloud programs, including planning, execution, and launch readiness.
Drive implementation strategy, technical alignment, and delivery milestones.
Oversee cross-functional execution across product, engineering, business, and operations teams.

Technical & Product Strategy

Partner with architects and engineers to align Salesforce solutions with enterprise technical strategy.
Support solution design reviews and ensure alignment with platform best practices.
Translate business objectives into scalable technical roadmaps.

Stakeholder & Executive Management

Serve as the primary point of contact for business stakeholders and senior leadership.
Facilitate cross-functional alignment and resolve competing priorities.
Provide clear status reporting, risk updates, and executive-level communications.

Process Optimization & Governance

Develop and refine intake queue management processes.
Establish scalable program governance frameworks.
Drive continuous process improvement initiatives across Salesforce programs.

Risk & Issue Management

Proactively identify program risks and implement mitigation strategies.
Manage issue escalation paths across technical and business teams.
Ensure program delivery aligns with timelines, scope, and budget expectations.

Metrics & Performance Tracking

Define and track program KPIs and success metrics.
Monitor adoption, performance, and operational efficiency improvements.
Provide data-driven insights to leadership for decision-making.

Required Qualifications

8+ years of experience in Technical Program Management.
Strong hands-on experience with Salesforce Service Cloud implementations.
Demonstrated ability to manage complex enterprise programs.
Strong technical acumen with understanding of Salesforce architecture and integrations.
Proven experience in stakeholder management and executive communication.
Experience leading cross-functional teams across business and engineering.
Strong risk management and issue resolution capabilities.

Core Competencies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91018020
Position Id: PDT - 10521-11656-1772459572
Posted 1 day ago

Company Info

About Purple Drive Technologies LLC

Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.

We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.

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