UX Researcher

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

As a UX Researcher on the UHC Provider Intelligence team, you will work closely with various product and business stakeholders to help inform how we design for various features and experiences.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Facilitate and support working sessions with subject matter experts to extract, validate, and document current state processes and variations
• Document detailed current state process flows, ensuring accuracy, clarity, and traceability across functions, systems, and user groups
• Identify process variations and operational challenges, including bottlenecks, pain points, workaround activity, and inconsistencies across teams or markets
• Analyze qualitative and quantitative inputs to surface meaningful insights and themes that inform improvement opportunities
• Synthesize research findings to identify best practices, industry benchmarks, and opportunities for process optimization
• Translate insights into actionable, prioritized recommendations that guide the future-state redesign and inform strategic decision-making
• Identify best practices and opportunities for enhancement, contributing to the development of future state concepts and process improvements
• Support the broader team by maintaining organized documentation, synthesizing findings, and ensuring updates are reflected across project materials

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of hands-on experience researching for application development
• 4+ years of experience with prominent industry design tools
• 2+ years of experience building and/or utilizing personas to inform design decisions
• 2+ years of experience working in cross functional teams
• 2+ years of experience presenting to stakeholders
• Proven solid communication skills with comfort leading, hosting, and presenting information

Preferred Qualifications:

• Healthcare, government, finance or other highly regulated industry experience
• Experience and proven ability to work across a matrixed multi-tiered organization and deliver the best possible outcomes
• Experience with Agile product development
• Experience researching for AI-powered experiences
• Experience with information architecture

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.