Experience Level: Intermediate
Employment Type: Full-Time
Location: Onsite / Hybrid (based on organizational needs)
Position SummaryThe IT Support Technician II provides hands-on technical support for end-user computing environments. This role is responsible for installing, maintaining, and troubleshooting desktop hardware and software while delivering exceptional customer service to employees, patients, and internal stakeholders. The ideal candidate is technically capable, customer-focused, and comfortable working in a fast-paced healthcare environment.
Reimage, provision, and deploy desktop and laptop computers, including operating system installation, configuration, and user setup.
Essential Job Functions- Install, configure, and support desktop hardware and software (workstations, laptops, printers, scanners, terminals, POS systems, etc.; excludes servers)
- Provide on-site and remote technical support to resolve hardware, software, and network-related issues
- Troubleshoot and maintain Windows-based desktop environments
- Ensure systems are network-ready and operate with high reliability
- Maintain accurate system and network documentation
- Train end users on effective use of desktop systems and Microsoft Office applications
- Provide imaging, deployment, upgrades, and software installations
- Prioritize and resolve issues using strong analytical and problem-solving skills
- Deliver consistent, high-quality customer service and resolve user complaints professionally
- Communicate effectively with internal clients, employees, patients, and vendors
- Follow all organizational policies, including HIPAA, compliance, safety, and security standards
- Serve as a positive role model and contribute to a collaborative learning environment
Other Duties & Responsibilities- Adhere to organizational Code of Conduct, policies, and service excellence standards
- Maintain a safe work environment and report hazards promptly
- Support diversity, inclusion, and cultural sensitivity across all interactions
- Participate in training, cross-training, and ongoing skill development
- Assist and collaborate with other technical staff as needed
Core Competencies- Technical Troubleshooting
- Problem Solving & Analysis
- Customer Service Excellence
- Team Collaboration
Technical SkillsRequired:- Desktop & laptop support (Windows environments)
- Hardware installation and troubleshooting
- Software installation and deployment
- Microsoft Office (Word, Excel, Outlook)
- Office 365
- Antivirus, malware protection, and encryption tools
- POS system support
- Customer-facing technical support
Preferred:- PowerPoint and Visio
- Audio/Visual hardware support
- Web conferencing tools
- SharePoint
- Imaging and deployment tools
Language Skills- Bilingual (English/Spanish) preferred
- Strong written and verbal communication skills
- Ability to communicate effectively with diverse audiences in a professional manner
Education & Experience- Intermediate-level IT support experience
- Experience with desktop deployments, software installs, and assisting technical teams
- Healthcare or regulated environment experience is a plus
Job Type & LocationThis is a Contract to Hire position based out of Flagstaff, AZ.
Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Flagstaff,AZ.
Application DeadlineThis position is anticipated to close on May 27, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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