Technical support engineer (AVD SME)
Zenith Infotek LLC
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Job Details
Skills
- Technical Support
- Microsoft Technologies
- Tier 3
- Virtual Desktop
- Root Cause Analysis
- User Experience
- Lifecycle Management
- Collaboration
- Cloud Computing
- Computer Networking
- Business Continuity Planning
- Disaster Recovery
- Resource Planning
- Capacity Management
- Microsoft
- Microsoft Office
- Endpoint Protection
- Regulatory Compliance
- Management
- Microsoft Windows
- Patch Management
- Service Delivery
- Windows PowerShell
- Microsoft Azure
- ARM
- Terraform
- Oracle Linux
- IMG
- Configuration Management
- Change Management
- Content Management
- Technical Direction
- SANS
- Recruiting
- Distribution
Summary
Hi,
Job Title - Technical support engineer (AVD SME)
Location: Alpharetta, GA; Charlotte, NC; Chicago, IL; Conshohocken, PA; Denver, CO; Fargo, ND; Garden City, NY; Houston, TX; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS (need local resources from these locations)
Hybrid - 3 days onsite
ROLE RESPONSIBILITIES
Primary Skill
- Design, implement, and maintain enterprise Azure Virtual Desktop (AVD) environments.
- Serve as the technical Subject Matter Expert (SME) for Azure Virtual Desktop and related Microsoft technologies.
- Provide Tier 3/Tier 4 escalation support for virtual desktop infrastructure incidents and perform root cause analysis.
- Design & Manage AVD host pools, application groups, workspaces, session hosts, and FSLogix profiles.
- Build, maintain, and optimize Windows 10/11 multi-session and single-session golden images.
- Monitor AVD platform health, user experience, capacity, and performance using Azure monitoring tools.
- Implement and maintain automated image creation, deployment, and lifecycle management processes.
- Collaborate with cloud, networking, identity, security, and infrastructure teams to ensure seamless AVD operations.
- Implement business continuity and disaster recovery strategies for AVD environments.
Secondary (Good to have)
- Optimize Azure costs through resource planning, autoscaling, capacity management, and monitoring.
- Good to have integration with Microsoft Intune, Microsoft Entra ID (Azure AD), Microsoft 365, and Conditional Access policies.
- Design and enforce endpoint security controls and compliance standards within AVD environments.
- Manage Windows Update for Business and patch management processes for AVD session hosts.
- Evaluate and implement new Microsoft Azure and AVD capabilities to improve service delivery.
- Good to have knowledge in infrastructure-as-code and automation solutions using PowerShell, Azure Automation, ARM/Bicep, or Terraform.
Respectfully Yours,
|
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| Rohit Kumar Mishra || Senior Technical Recruiter
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- Dice Id: 90987771
- Position Id: OOJ - 2559-1563-1793718635
- Posted 1 day ago
Company Info
About Zenith Infotek LLC
At Zenith Infotek, we pride ourselves on being at the forefront of technological advancements. Our team is dedicated to providing innovative solutions that not only meet but exceed client expectations, ensuring a seamless integration of technology into their business processes. With a focus on AI-driven methodologies, we empower organizations to harness the full potential of their workforce and technology, paving the way for a future where efficiency and intelligence go hand in hand.
Our commitment to excellence is reflected in our diverse range of services, from IT staffing to comprehensive consulting. We understand the unique challenges faced by businesses today and tailor our strategies to address these needs effectively. By leveraging our expertise in SaaS and cloud computing, we help clients navigate the complexities of digital transformation, ensuring they remain competitive in an ever-evolving market.
Zenith Infotek is not just a service provider; we are your strategic partner in growth. Our approach combines deep industry knowledge with cutting-edge technology to deliver solutions that drive real results. Whether you are looking to enhance your hiring processes with AI or seeking guidance on your digital journey, our team is here to support you every step of the way.