Epic Willow Ambulatory Analyst - Remote / Telecommute

We are looking for Epic Willow Ambulatory Analyst - Remote / Telecommute for our client in Richmond, VA.

Job Title: Epic Willow Ambulatory Analyst - Remote / Telecommute

Job Location: Richmond, VA

Job Type: Contract

Job Overview:

Requirement/Must Have:

• 5-8 years of experience as a Willow Ambulatory Analyst.
• MUST HAVE Willow Ambulatory Certification.
• MUST HAVE Willow Inventory Certification.

Responsibilities:

• Partner with pharmacy leadership, clinical staff, and IT project teams to serve as a subject matter expert for ambulatory and specialty pharmacy workflows.
• Configure and validate application settings to support safe and efficient outpatient pharmacy operations.
• Review and validate build performed by Application Analysts, ensuring consistency, accuracy, and adherence to governance and change-control processes.
• Coordinate and participate in ongoing operational support activities including end-user engagement, workflow validation, troubleshooting, issue analysis, and readiness assessments for build changes or workflow updates.
• Provide user support and training as needed for updated or newly introduced Willow functionality.
• Collaborate with training teams to develop or update educational materials and assist in delivering training sessions for pharmacists, technicians, and operational leaders.
• Work closely with pharmacy third-party systems to ensure integration stability, data accuracy, and consistent workflow alignment across the medication-use process.
• Collaborate with internal and external partners to support interface maintenance, identify integration-related issues, and optimize cross-system performance.
• Analyze the need for system modifications and collaborate with Epic Technical Services, associates, and third-party vendors to implement enhancements or workflow improvements.
• Provide advanced application troubleshooting and independently resolve critical application issues, integration problems, or workflow-related defects.
• Interpret pharmacy end-user requirements to determine optimal solutions within the Willow Ambulatory and Inventory framework, identifying risks, workflow gaps, and opportunities for improvement.
• Evaluate clinical and operational pharmacy workflows to ensure alignment with patient safety standards, compliance requirements, and organizational policies.
• Develop and execute test plans for new build, upgrades, medication file changes, order set updates, and configuration adjustments.
• Document all testing results and maintain appropriate traceability for regulatory, audit, and change-control needs.
• Partner with the Help Desk and support teams to address escalated issues, identify root causes, and implement sustainable resolutions for application or workflow-related problems.
• Coordinate vendor or internal stakeholder activities related to hardware, software, interfaces, and integration points impacting the Willow ecosystem.
• Provide guidance, mentorship, and technical support to Application Analysts and other team members, ensuring consistent and high-quality maintenance of the Willow environment.

Skills:

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.