(On-Site) Level 2 Engineer

Job Description About FIS Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Current and future sponsorship are not available for this position Puerto Rico Hybrid (three days in-office, two days virtual) (Only) About

Overview The IT Lead is responsible for overseeing day-to-day IT support operations while ensuring the delivery of high-quality, reliable technology services across the organization. Operating with limited supervision, this role provides technical leadership, serves as an escalation point, and drives continuous improvement in support processes and service delivery. This position requires a strong balance of hands-on technical expertise, operational oversight, and team leadership. The IT Lead p

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned ent

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. The schedule is overnight Sunday through Thursday 9:30pm to 6:30am central with Frid