CRM Integration Lead Indianapolis - IN - Indiana

Role Overview

The Vault CRM Integration Lead owns delivery of the integration workstream end-to-end for a major pharmaceutical clients Veeva CRM to Vault CRM migration accountable for the full integration estate from discovery through design, build, system integration testing, UAT support, validation, and hypercare across a multi-org, multi-geography landscape.

The role is the integration delivery owner and primary coordination point across the platform vendor, partner SIs, the clients data teams, and upstreamdownstream enterprise system owners. The Integration Lead governs the tiering model that drives the estimate and true-up, manages cross-team test sequencing and defect triage, and ensures the integration estate is delivered on time, validated, and observable.

Key Responsibilities

1. Integration Delivery Ownership

Own the integration delivery lifecycle across all in-scope integrations assessment, design, development, deployment, testing, and hypercare ensuring each is remediated and operational in Vault with no disruption to ongoing business operations.

Confirm and re-baseline the final in-scope inventory and change types coming out of the discovery phase, including any new integrations introduced during the program.

2. Tiering, Estimation & True-Up Governance

Govern the Tier Pattern model applying tier criteria and per-integration counts that drive the integration-rebuild estimate and per-integration test sizing.

Operate the post-discovery true-up mechanism, intercepting in-flight legacy changes and re-baselining counts at the agreed cadence.

3. Cross-System & Multi-Vendor Coordination

Secure SME availability and sequence test windows around the release cadences of upstreamdownstream enterprise systems (ERP, HR, MDM, marketing cloud, monitoring) manage cross-team defect triage and escalate when an external team blocks integration testing.

Align integration design sign-off with the platform vendors gate and operate joint design forums and conflict-resolution paths with the vendor, partner SIs, and the client.

4. Wave Sequencing & Environment Readiness

Drive integration sequencing across the multi-org wave plan, coordinating environment readiness, test-data provisioning, and code promotion for each wave.

Manage dependencies on vendor-owned components (e.g., Vault Java SDK, core metadatadata migration tooling) so build is not blocked.

5. Testing, Validation & GoNo-Go

Own end-to-end system integration test planning and execution across environments test scripts, data, execution evidence, defect management, retesting ensuring upstream and downstream systems are engaged.

Deliver CSVvalidation artifacts to the clients standards with full requirements-to-evidence traceability, and provide GoNo-Go input per wave based on defects and readiness criteria.

6. Observability, Hypercare & Transition

Deliver the observability connections and monitoring for the integration estate, and lead integration hypercare against P1P2 SLAs with a defined war-room and triage cadence.

Execute transition to steady state runbooks, operational documentation, and knowledge transfer to client Tier 1 Tier 2 with formal handover acceptance.

Required Skills & Qualifications

Category Details

Platform Expertise Veeva Vault CRM and Veeva CRM (Salesforce-based) Vault integration components (Vault REST API, Direct Data API, Spark Messaging) Vault data model and security model Veeva Align.

Integration & Middleware Apache Iceberg Databricks (or Snowflake) AWS and Databricks integration patterns Spark Messaging architecture REST API at scale Informatica (PowerCenter, IICS, ICRT) MuleSoft marketing-cloud automation.

Delivery Capability Tier Pattern estimation and true-up governance SIT planning and cross-team defect triage multi-vendor delivery alongside platform vendors and client teams global onshoreoffshore delivery across multiple time zones.

Compliance GxP validation, 21 CFR Part 11, PHIPII handling, CSV (IQOQPQ), requirements traceability, multi-region data residency.

Data & AI Iceberg Lakehouse enablement for client AI platforms (targeting, route optimization) MDM integrations (e.g., Reltio).

Tools Jira, GitHub, ServiceNow, enterprise monitoring (e.g., Splunk), AWS (Lambda, Glue), Databricks, Vault DevQAProd environments, VDICitrix.

Certifications & Experience Vault CRM Certified Veeva CRM-to-Vault CRM migration experience 7+ years integration delivery with proven lead role on large-scale, multi-geography, multi-system pharma commercial programs.

Desirable Skills:

Keyword:

Skills: Digital : DatabricksVeeva Vault PlatformVeeva CRMAmazon Web Services Data & Analytics

Experience Required: 10 & Above