A Day In The LifeThis role is responsible for leading business process governance, master data management, and operational performance across HES Customer Service. The position drives the definition, standardization, and continuous improvement of end-to-end Customer Service processes, ensuring scalable, consistent execution that supports effective order management, backlog performance, and on-time delivery.
The Business Process Manager leads a team of Business Analysts and Business Process Architects, partnering closely with HUBS SD IT and cross-functional stakeholders to establish best-practice processes and drive adoption across HES. The role evaluates existing processes, identifies improvement opportunities, prioritizes initiatives, and executes business process transformation projects that enhance operational efficiency, data quality, and system scalability.
Additionally, the role owns the HES Master Data Management program, ensuring the accuracy, integrity, and governance of data required to support critical business processes and performance outcomes. Acting as a key liaison across Customer Service, Operations, Sales, Finance, IT, and Master Data teams, this position aligns execution with business objectives and enterprise standards while driving standardization and operational excellence across the organization.
Job Overview- Own and govern end-to-end Customer Service processes across HES, including standardization, documentation, performance tracking, and compliance.
- Identify process improvement opportunities and lead cross-functional initiatives to drive process, system, and operational transformation.
- Lead Master Data Management and governance, ensuring data accuracy, standards, and alignment with business processes and systems.
- Monitor process and backlog performance, driving visibility, prioritization, and on-time order execution.
- Lead change management efforts and build SME networks to drive adoption, accountability, and continuous improvement.
- Partner across Customer Service, Sales, Operations, Finance, IT, and Product Management to resolve issues and align execution with business objectives.
What will help you thrive in this role?- 4-year degree in Business, Management, Analytics or equivalent
- Proficiency with Excel a must, and all Microsoft Office applications, including Power BI a plus
- Strong interpersonal skills for effective relationship management with internal/external business partners
- Analytical thinking - the ability to analyze and use critical thinking skills on a regular basis
- Creative thinking - the ability to think outside the box, coming up with new solutions to old problems
- Strong Interpersonal and Presentation ability - while most of the work will be on analyzing data, clear and concise communication of information to peers & management is key
- Strong computer skills required:
- MS Office, especially Excel (intermediate level) & Teams
- Power BI or other Reporting software
- PowerPoint
- Some travel (up to 20%) may be required.
Hubbell IncorporatedHubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical SolutionsHubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
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