Desktop Support Technician

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
We are seeking a skilled and customer-oriented Desktop Support Technician to provide Level 1 and Level 2 onsite, in-person, phone, and remote technical support for a large enterprise user base. This role supports Windows and macOS environments, end-user hardware, software, mobile devices, peripherals, network connectivity, Active Directory, O365, Google Suite, and ServiceNow ticketing. The Desktop Support Technician will be the primary point of contact for the full user base in the building and will help ensure timely, professional, and effective resolution of technical issues.

Location & Work Type
Location: Chicago, Illinois
Work Type: Onsite

Key Responsibilities

• Provide technical support and assistance to end-users via various channels (in person, over the phone, email, or remote access tools) in a professional and customer-friendly manner.


• Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals.


• Diagnose and resolve hardware and software issues, including operating systems, applications, and network connectivity problems.


• Perform software installations, upgrades, and patches as required.


• Assist in the deployment and setup of new computer systems, including imaging and configuring devices according to company standards.


• Collaborate with other IT teams and vendors to ensure seamless integration of hardware, software, and network systems.


• Utilize Jamf and ServiceNow to manage and support Mac computers and devices, including software deployments, configurations, and inventory management.


• Maintain accurate records of technical issues, troubleshooting steps, and resolutions using ticketing systems, specifically ServiceNow.


• Provide user training and support for common applications and software tools on both Windows and Mac platforms.


• Proactively identify potential problems and escalate complex issues to appropriate IT teams for resolution.


• Stay current with industry trends, technologies, and best practices in desktop support, particularly in relation to Jamf, ServiceNow, Windows, and Mac environments.


• Provide operational support for the Business Units including but not limited to: remote/phone/in person: diagnosis, break/fix support, request fulfillment, how-to dialog, and project support


• Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems

Qualifications
Required:

• Proven experience as a Desktop Support Technician or similar role, in a fast paced, enterprise organization.


• Strong knowledge of Windows and macOS operating systems.


• Experience with Jamf and ServiceNow for Mac device management and ticketing.


• Familiarity with desktop management tools, remote access software, and ticketing systems.


• Basic understanding of networking principles and protocols.


• Proficiency in troubleshooting hardware and software issues.


• Excellent problem-solving skills and attention to detail.


• Exceptional customer service and communication skills, both verbal and written.


• Ability to work independently and collaborate effectively within a team.


• Strong organizational and time management abilities.


• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.


• Availability to provide occasional after-hours support and participate in an on-call rotation, if required.

Preferred (Optional):

• None provided.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem


• Dental/Vision/Various Ancillary coverages through Unum


• 401(k) retirement savings plan


• Paid-time-off options


• Company-paid Employee Assistance Program (EAP)


• Discount programs through ADP WorkforceNow

Additional Details
The base range for this contract position is $30- $40 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ; and reach out today to explore opportunities to grow together!
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