Technical Support Representative II

• Posted 19 hours ago • Updated 19 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Technical Support
  • Cellular
  • Applicant Tracking System
  • Microsoft Excel
  • Organizational Skills
  • Oracle Linux

Summary

Acadian Total Security has an immediate opening for a full-time Technical Support Representative II to join their team in Lafayette, LA.

This position is in-office , Monday-Friday.

Job Summary: Utilizes interpersonal skills to assist the external and internal customers with their needs.

Job Duties:
  • Schedules service tickets.
  • Troubleshoots service problems with customers via phone.
  • Assists the Retention department with saving customers and accounts.
  • Manages the main Acadian inbox by sending any changes and customer requests.
  • Works within all cellular platforms, freshdesk, textline, etc.
  • Manages monthly fire inspections
  • Manages all ATS Service queues
  • Manages all trouble reports for ATS accounts
  • Performs all other duties as assigned.

This job description is not intended, nor should it be construed to be an all inclusive list of responsibilities, duties, skills or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type. Unless specifically noted, these job functions are considered essential duties.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required.
  1. High School diploma or GED.
  2. Must be PC literate with some familiarity with MS Word and Excel.
  3. Strong organizational skills.
  4. Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90922487
  • Position Id: 24735266
  • Posted 19 hours ago
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