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IT Technician

Cameron, LA, US • Posted 1 day ago • Updated 1 day ago

Full Time

On-site

$80,000 - $90,000/yr

Fitment

Dice Job Match Score™

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Job Details

Skills

Helpdesk
Mac
365

Summary

KEY RESPONSIBILITIES
Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and other peripherals.
Respond to and resolve help desk tickets in a timely and professional manner.
Install, configure, and maintain hardware and software systems.
Maintain accurate documentation of support procedures, asset inventory, and user guides.
Collaborate with IT team members on projects, upgrades, and system improvements.
Ensure compliance with IT policies, security standards, and data protection protocols.
Escalate complex issues to appropriate internal or external resources when necessary.

EXPERIENCE:
2+ years of experience in a technical support or help desk role.
Technician in a Mac environment; Apple Store experience is a plus.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
Experience with ticketing systems (e.g., ServiceNow, FreshDesk, Zendesk).
Knowledge of cybersecurity best practices and data privacy practices. Proficiency with Windows, Microsoft 365, Azure, Intune, and common business applications.
Familiarity with networking concepts, Active Directory, and using remote support tools and users effectively.

Please submit for more detailed JD and discussion.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10114868
Position Id: 9067797
Posted 1 day ago

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