Senior ServiceNow SPM Specialist
Talentrix AI INC
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Job Details
Skills
- SPM
- ServiceNow
- Technical Support
- Resource Management
Summary
Senior ServiceNow SPM Specialist
We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Specialist with proven end-to-end implementation experience across portfolio, demand, project, and resource management. The role requires strong functional and technical knowledge of SPM, including APM, PPM, resource planning, time cards, Enterprise Architecture, CSDM, instance cloning, and version upgrades.
Key Responsibilities
- Lead or contribute to end-to-end SPM implementations from requirements gathering and solution design through configuration, testing, deployment, and post-implementation support.
- Configure and support SPM capabilities aligned with organizational portfolio and project-management requirements.
- Implement demand, project, portfolio, and resource-management processes.
- Configure resource planning, allocation, capacity planning, and time-card functionality.
- Support APM business applications and portfolios and PPM capabilities where applicable.
- Align SPM and Enterprise Architecture with business applications and CSDM.
- Collaborate with stakeholders, enterprise architects, administrators, and developers to translate business needs into ServiceNow solutions.
- Support SPM/EA integrations and enhancements and participate in functional, integration, user-acceptance, and release testing.
- Troubleshoot functional and configuration issues and recommend solutions.
- Support instance cloning, post-clone validation, version upgrades, migrations, regression testing, and post-upgrade validation.
- Prepare functional specifications, configuration documentation, test scenarios, and implementation materials.
- Recommend improvements to SPM processes and platform capabilities.
Qualifications and Success Criteria
ServiceNow SPM implementation or application-specific certifications and CSA are preferred. Enterprise-scale implementation, integration, upgrade, and validation experience are advantageous. Suggested experience: 5–8+ years, with substantial hands-on SPM implementation experience. The candidate must demonstrate broad, end-to-end SPM expertise rather than experience limited to one feature, while also supporting cloning and upgrade activities.
- Dice Id: 91173033
- Position Id: 9117606
- Posted 1 day ago
Company Info
About Talentrix AI INC
In a world where technology is advancing faster than ever, many businesses struggle to keep up—not because they lack ambition, but because they lack the right support.
TALENTRIX AI was founded to bridge that gap. We saw how companies were overwhelmed by the complexity of hiring, the challenge of implementing automation, and the need for reliable operational support.
Our approach is different. We don't just provide services—we become your partner. We take the time to understand your unique challenges, your culture, and your goals. Then we design solutions that fit, implement them with care, and stay with you to ensure success.
